|Users, Groups, and Permissions / Managing Users|
A generic user profile is a user name that you add to the Vocera database with a person's role instead of with the person’s first and last name. For example, the names "Temp Nurse One" and "Manager on Call" are both generic profiles if they are configured as users. Multiple people typically use a generic user profile to log in at different times, instead of only a single person.
Generic user profiles hinder or defeat the following Vocera features:
Users cannot leave personal messages for an individual who is using a generic profile. Anyone using the profile can listen to the message and delete it.
Learned names and commands
Individual users can train the Genie to recognize the way they say names and commands. When multiple users share a single profile, the system learns the way one person speaks, but the other users will have bad speech recognition and may be unable to place basic calls.
When a badge is lost, the Vocera Report Server helps you find it by identifying the last user that logged in with it. When the most recent user is a generic profile, you cannot determine which person last used the missing badge.
Call by name
You cannot call a person with a generic profile by name, locate that person, or even find out if he or she is on site.
Vocera recommends that you avoid creating generic user profiles because they interfere with basic badge usage and unintentionally cause user confusion. Instead, set up roles as groups, use first and last names to configure user profiles, and then assign users to a role by adding them to the appropriate group. Individual badge users then have access to all Vocera features, and callers can find them by using either their names or roles.