|Performing Server Maintenance / Checking Data|
When checking groups, the Data Check is looking for any of the following situations:
Department groups nested within other department groups
Groups with no members that have not been set to automatically remove members (Temporary Membership groups)
Groups without a forwarding phone number
Users who belong to no groups other than Everyone
Nested department groups will receive a High Severity flag; the other situations will be flagged as Low Severity.
Do not nest departments—it can confuse users and generate unintended results in the Report Server. Please read the section on Departments at About Groups and Departments.
As discussed in About Speech Recognition, every group adds between three and six spoken names to the system. Groups that have no members can add significantly to the overall spoken name count, while contributing nothing to the system. If you have an empty group, be sure that you want it to exist, otherwise remove it.
Groups with no forwarding setting will prompt a caller to leave a message; that message is delivered to all members of the group. This could lead to multiple callbacks, or worse, no callbacks if every group member assumes someone else returned the call. To resolve these items, set forwarding for the group to a badge, address book entry, or another group.
Users who are not members of any groups (other than Everyone) may represent duplicate user entries, new users who were not completely set up in the system, or former users who have not been completely removed from the system. Contact the users' managers to see if they still need access to Vocera, and what groups they should be made members of.