Who Should Receive Scheduled Reports

How you use the Report Scheduler depends on how your company administers Vocera Voice Server and Vocera Report Server, how Vocera groups and departments are structured, and how your company has implemented device management practices.

Generally, the people who will be scheduled to receive reports are

The following table shows suggested reports for distribution to System Administrators, System Device Managers, Group Managers, and Group Device Managers.

Role(s)

Suggested Reports

Vocera System Administrator / Telephony Administrator

  • Reports that show what changes were made to the system (Tiered Admin Audit report) and summary reports.

  • Reports that show if speech recognition results are poor in a certain location (could be due to a problem with APs).

  • Reports that show overall call volume (Daily, Weekly and Monthly Call Volume reports) and usage statistics (Usage Summary and Average Call Duration Statistics).

System Device Manager

  • Reports that show overall device inventory (Badge Inventory - Summary and Detail)

Unit/Department Manager

  • Reports that help you find missing Vocera devices (Badge Last Used, Department Inventory)

  • Reports that show who's making outgoing calls and who's receiving incoming calls (Call reports).

  • Reports that show users with low recognition results (Recognition Results by User and Low Recognition Results by User).

  • Reports that show if someone's having speech recognition problems with a device (Recognition Results by Device).

Group Device Manager

  • Reports that help you find missing devices (Badge Last Used - Standard and Detail).

  • Reports that show device usage for the group/department (Badge Usage)

  • Reports that show if someone's having speech recognition problems with a device (Recognition Results by Device).

Internal Trainer

  • Reports that show users with low recognition results (Recognition Results by User and Low Recognition Results by User). Users with low recognition rates might need refresher training.