Creating Messaging Templates

When you create a Messaging Template, you can specify the list of users, the message subject, text, and priority, and an optional conversation expiration time. You can also supply a list of multiple choice responses for recipients to choose from.

1. Open the VMP Administrator and select Messaging > Messaging Templates.
   
2. Click New.
   
3. Click to highlight each user or Distribution List that will receive a message when the template is used. Click > to add users and Distribution Lists to the list of recipients, or click < to remove them.
   

   When you have finished adding users and Distribution Lists, click Next.

   Note: The list of recipients can include only one Escalation Distribution List.
4. Enter the following template details, and click Next:

   Table 1. Messaging Template options

   Option	Description
   Subject	The subject line of the message. This can be up to 512 characters in length.
   Message	The message text.
   Priority	The message priority can be: Urgent High Normal
   Conversation expiration	The time in minutes before the message conversation expires. This can be one of the following: Never (the default) 2 min 5 min 10 min Custom If you select Custom, a field appears in which you can specify the number of minutes.
   Deliver to on campus users only	Select this checkbox if messages are to be sent only to recipients who are present.
   Multiple Choice Responses	Select this checkbox if you want to define multiple choice responses for this template.

5. If you have selected Multiple Choice Responses, additional fields appear:

   Table 2. Additional Messaging Template options

   Option	Description
   Notify if no one has responded	Select this checkbox if a notification is to be sent if no one has responded within the number of minutes that you specify.
   Response expiration	The amount of time in which a response is expected. Select one of the following: Never 2 min 5 min 10 min Custom - Enter the amount of time, in minutes, before the message expires.

6. If you selected Multiple Choice Responses, click Next to provide the response options.
   

   	Click Add to add a response. Type the text of the response in the dialog box provided, and click OK.
   	Click Edit to edit a response that you have created.
   	Click Delete to delete a response that you have created.
   	To rearrange the responses, click a response to highlight it. Click Move Up to move the response up in the list.
   	Click Move Down to move the response down. Repeat Move Up and Move Down until the responses are in the order that you want.

   Click Next when you have finished creating message options.

7. Click to highlight each user or group that can use the template, and click >.
   

   When you have finished adding groups, click Finish.