Performing a Remote Wipe Using a Mobile Device Management Solution

Use these steps to perform a remote wipe using a Mobile Device Management (MDM) solution.

  1. Submit a wipe request through the console, MDM Shell, or Self Service Portal. Submit the request as a Wipe Now command stored in a central database to be picked up by the device within a determined time in travel.
  2. The device receives this Alert and immediately starts a management session with the Device Management server.
  3. The device picks up its wipe request from the Device Management server, sends back an acknowledgement that started the wipe, and starts the wipe process.