Frequently Asked Questions
This provides answers to commonly occurring problems.
Why am I having issues viewing the VMP Web Console in Internet Explorer (IE) 9?
- The VMP Web Console URL must be added to
the list of trusted sites to work correctly from Internet Explorer 9 or later. For
instructions about adding a site to the trusted site list, see: Microsoft Community - Internet Explorer Question, "How do I add a
site to my "trusted sites" list? If you log into your computer using an
Active Directory interface, and therefore do not need to log in to the VMP Web Console to use it, the VMP Web Console URL must be part of the
- To provide the best possible experience while using the VMP Web Console, make sure that you have the
Internet Explorer browser set to compatibility mode:
- Open Internet Explorer.
- Press F12.
- Select Browser Mode and ensure it is set to
Internet Explorer 9. If you are using a newer
browser, set Browser Mode to Internet
Explorer 9 Compatibility View.
- Select Document Mode and set it to IE 9
Why am I seeing a Fail to Listen error in the logs when the Vocera Data Exchange Service
If your logs list the following error when the Vocera Data Exchange Service is started,
another application on the VMP Server
is running on port 80:
Failed to listen on prefix 'http://*:80/' because it conflicts with an existing
registration on the machine.
In most cases, this error occurs because the IIS Service is using port 80. Turn off the
IIS World Wide Web Publishing option as described in Installing the VMP Server
the Vocera Messaging Platform
My server is no longer pushing communications to iOS devices. What happened?
The APNS certificate must be updated annually. Check with your technical account
manager to determine if your certificate requires an update.
For details on how to update an APNS certificate, see Updating the APNS Certificate.
Where can I locate the VMP Server
On the VMP Server, locate the
drive that VMP is installed on
(the default is the C drive), and browse to the following folder: