Vocera Messaging Platform Administration Guide

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  • About the Vocera Messaging Platform
    • Integration Options
    • VMP Architecture
  • Installation
    • VMP Server Requirements
      • Network Access Requirements
      • VMP Software
      • VMP System Accounts
      • VMP System Settings
    • Installing the VMP Server
      • VMP Server Installation Checklist
      • Installing the VMP Server
      • Configuring the VMP License
      • Updating the VMP Server
      • Installing a VMP Cluster
        • Installing the VMP Server on the First Node of a Cluster
        • Installing the VMP Server on the Second Node of a Cluster
        • Updating a VMP Cluster
      • The Smartphone Proxy
        • Installing the Vocera Smartphone Proxy (VSP)
        • The VSP Configuration Utility
        • VSP High Availability
  • Deploying VMP
    • Starting and Stopping the VMP Server
    • VMP Server Log Files
    • Configuring Wireless Gateways
      • SNPP Gateways
        • Configuring an SNPP Wireless Gateway
      • WCTP Connections
        • Linking VMP with the WCTP Source
        • Configuring the VMP User to Receive WCTP Messages
        • Configuring WCTP Polling
    • Vocera Voice Server Integration
      • Vocera Voice Server and VMP Configuration
      • Enabling a Vocera Voice User for VMP Paging
      • Configuring Groups for VMP Paging
      • Enabling Enhanced Vocera Voice Server NIO Tomcat Support
      • Creating Vocera Collaboration Suite Users
      • Exporting Address Book Entries to the Vocera Voice Server
    • Configuring VMP for Active Directory
    • Importing and Synchronizing Users and Contacts
      • Importing Vocera Voice Server Contacts
      • Importing Active Directory Users
      • Synchronizing With an Excel or CSV File
      • Synchronizing With SQL
      • Adding and Deleting Users Manually
        • Adding Users Manually
        • Deleting a User
      • Adding a Secondary Source
    • Monitoring Email With VMP Messages
      • Configuring VMP for Message Email Integration
      • The Email Body Format
      • XML Email Template
    • Configuring User Devices and Client Applications
      • Sending Installation Information to User Devices
      • Setting Up Autoconfiguration of Vocera Collaboration Suite Devices
      • Enabling Email Communication
    • Configuring the VMP Server For Secure Connections
      • Enforcing SSL on the VMP Server
    • VMP Security and Encryption Structure
      • iOS and Android Security
        • Using Comet Notifications
        • Apple iOS Server Data Encryption
        • Apple APNS Data Transfer Encryption
        • Apple iOS Device Data Encryption
        • Android Server Data Encryption
        • Android GCM Device Data Encryption
    • Password Enforcement
    • Vocera Messaging Platform Failover
      • Configuring Vocera Messaging Platform Failover
      • Failover Configuration Scenarios
      • Configuring Failover Email Notifications
      • Post Failover Configuration
        • Restarting the Primary Server After Failover
      • Using SSL in a VMP Failover Environment
      • Using SQL AlwaysOn Availability Groups
    • Remote Wipe
      • Performing a Remote Wipe from the VMP Administrator
      • Performing a Remote Wipe Using Microsoft Exchange
      • Performing a Remote Wipe Using Outlook Web
      • Performing a Remote Wipe Using a Mobile Device Management Solution
      • Performing an Exchange Management Shell Remote Wipe
    • Updating the APNS Certificate
    • Changing the SQL Accounts for the VMP Server
    • Uploading a Device Certificate
  • The VMP Administrator
    • VMP Administrator Overview
      • Standalone VMP Administrator Requirements
        • Installing the VMP Administrator on a Standalone Server
    • Logging into the VMP Administrator
    • Users and Groups
      • Editing User Information
      • Editing User Rights
      • Unlocking a User
      • Filtering the User Display
      • Groups
        • Creating a New Group
        • Changing a Group Name
        • Deleting a Group
        • Adding Users to a Group
        • Removing Users from a Group
        • Granting Group Access
      • Group Profiles
        • Creating Group Profiles
        • Assigning Group Profiles
    • Contacts
      • Importing Contacts From a Source
      • Manually Adding a New Contact
      • Creating a Contacts Distribution List
      • Managing Contacts Distribution List Access
    • Messaging
      • Messaging Templates
        • Creating Messaging Templates
        • Editing a Messaging Template
        • Deleting a Messaging Template
        • Changing Messaging Template Permissions
      • Distribution Lists
        • Creating a Regular or On-Call Distribution List
        • Creating an Escalation Distribution List
        • Editing a Distribution List
        • Managing Access to a Distribution List
        • Viewing the Members of a Distribution List
        • Deleting a Distribution List
    • Content
      • Adding Content
      • Updating Content
      • Assigning Document Permissions
      • Deleting Content
    • Reports
      • Creating Logging Reports
      • Creating Messaging Reports
      • Creating Transmit Status Reports
    • Configuration
      • System Options
      • Defining Contact Fields
      • Editing Contact Fields
      • Editing User Fields
      • Plugin Configuration
        • Using the Plugin Configuration Module
      • Licensed Applications
  • The VMP Web Console
    • VMP Web Console Overview
      • Browser Requirements
      • Logging into the VMP Web Console
    • The Monitor View
      • Monitor View Features
      • Monitor View Filtering
    • Web Console Secure Messages
      • Sending a Message from the VMP Web Console
        • Sending a Message That Requires a Response
      • Creating a Mass Notification
      • Templates
      • Continuing a Message Conversation
      • Adding a User to a Message Conversation
      • Filtering Message Conversations
      • Hiding a Message
      • Viewing Message Details
    • Managing User Permissions
      • Granting Existing Users Access to the VMP Web Console
      • Granting Users Scheduling Permissions
      • Allowing Users to View Messages
    • On-Call Status and Schedules
      • Modifying Your On-Call Status
      • Modifying Any On-Call Status
      • Creating On-Call Schedules
      • Viewing the Schedule Dashboard
      • Printing a Schedule
    • Web Console Contacts
      • Using Web Console Contacts
        • Contact Types and Status
      • Using Web Console Favorites
        • Adding a Favorite
      • Displaying Contacts in Sites
      • Calling a Contact
  • Appendixes
    • Configuration Options Reference
      • VMP Administrator Configuration Options
      • VMP Enterprise Manager Configuration Options
    • Port Requirements
    • Frequently Asked Questions
  • Download PDF Documentation
  • active and passive server [1]
  • Active Directory
    • configuration [1]
    • file synchronization [1]
    • integration [1]
  • administration console [1]
  • administrator options [1]
  • Android
    • and Comet [1]
    • GCM device encryption [1]
    • security [1]
    • server encryption [1]
  • APNS
    • encryption [1]
    • integration [1]
    • updating certificate [1]
  • Apple
    • APNS encryption [1]
    • device encryption [1]
    • server encryption [1]
  • application license [1]
  • audio [1]
  • autoconfiguration of devices [1]
  • browser requirements
    • VMP Web Console [1]
  • calling contacts [1]
  • Clickatell [1]
  • client application configuration [1]
  • clustered environment [1]
    • and SSL [1]
    • configuration scenarios [1]
    • email notification [1]
    • installation [1]
    • installing first node [1]
    • installing second node [1]
    • post failover configuration [1]
    • restarting primary server [1]
    • updating [1]
  • Comet [1]
  • Configuration module [1]
  • configuration options [1]
  • Contact Distribution Lists
    • creating [1]
    • managing access [1]
  • contacts [1]
    • adding [1]
    • calling [1]
    • editing fields [1]
    • favorites [1] [2]
    • field configuration [1]
    • importing from source [1]
    • module [1]
    • options [1]
    • sites [1]
    • types [1]
    • VMP Web Console [1]
  • content
    • adding [1]
    • assigning permissions [1]
    • deleting [1]
    • editing [1]
    • module [1]
    • options [1]
  • CSV synchronization [1]
  • database
    • options [1]
  • deleting users [1]
  • device
    • configuration [1]
    • remote wipe [1]
    • server address autoconfiguration [1]
    • uploading certificate [1]
  • Distribution Lists [1]
    • creating [1]
    • creating Contact DLs [1]
    • creating Escalation DLs [1]
    • deleting [1]
    • editing [1]
    • granting access [1]
    • managing access [1]
    • sending messages to [1]
    • viewing members [1]
  • DNS cluster [1]
  • email
    • enabling [1]
    • integration [1]
    • options [1]
    • VMP configuration [1]
    • XML format [1]
    • XML template [1]
  • email formats
    • XML format [1]
  • encryption [1]
    • Apple APNS [1]
  • enterprise manager options [1]
  • Escalation Distribution Lists [1]
    • creating [1]
    • editing [1]
    • managing access [1]
    • viewing members [1]
  • Excel synchronization [1]
  • failover [1]
    • and DNS round robin [1]
    • and SSL [1]
    • configuration scenarios [1]
    • email notification [1]
    • installation [1]
    • post failover configuration [1]
    • restarting primary server [1]
    • updating [1]
  • favorites [1] [2]
  • frequently asked questions [1]
  • gateway [1]
    • SNPP [1]
    • WCTP [1]
  • GCM
    • device encryption [1]
    • integration [1]
    • server encryption [1]
  • Group Profiles module [1]
  • groups [1] [2]
    • access to items [1]
    • adding users [1]
    • assign profile to user [1]
    • configuring for paging [1]
    • creating [1]
    • deleting [1]
    • filtering [1]
    • name change [1]
    • profiles [1]
    • removing users [1]
  • hiding messages [1]
  • hostname [1]
  • importing users and contacts [1]
  • installation [1] [2]
    • checklist [1]
    • on user device [1]
    • standalone administrator [1]
    • updating [1]
    • Vocera Smartphone Proxy [1]
  • integration options [1]
  • internal host name [1]
  • iOS
    • and Comet [1]
    • device encryption [1]
    • security [1]
    • server encryption [1]
  • license configuration [1]
  • Licensed Application view [1]
  • load balancer [1]
    • and SSL [1]
    • post failover configuration [1]
    • restarting primary server [1]
  • logging
    • log files [1]
    • options [1] [2]
    • reports [1]
  • manually adding users [1] [2]
  • mass notification [1]
  • messages [1]
    • adding user to conversation [1]
    • continuing conversation [1]
    • email integration [1]
    • filtering display [1]
    • hiding [1]
    • mass notification [1]
    • options [1] [2]
    • reports [1]
    • requiring response [1]
    • sending [1] [2]
    • templates [1] [2]
      • creating [1]
      • deleting [1]
      • editing [1]
      • granting access [1]
      • permissions [1]
    • viewing details [1]
  • Messaging module [1]
  • Microsoft Word documents [1]
  • MIR3 [1]
  • Monitor View [1]
    • enabling [1]
    • features [1]
    • filtering [1]
  • My Content view [1]
  • network access requirements [1]
  • networking options [1]
  • NIO Tomcat
    • for Vocera Voice [1]
  • On-Call Distribution Lists [1]
    • creating [1]
    • deleting [1]
    • editing [1]
    • managing access [1]
  • on-call status [1]
    • modifying for any user [1]
    • modifying your own [1]
  • options
    • VMP Administrator [1]
    • VMP Enterprise Manager [1]
  • paging
    • configuring groups [1]
    • for Vocera Voice users [1]
  • password enforcement [1]
  • PDF files [1]
  • plugin configuration [1] [2]
  • port requirements [1]
  • primary and secondary server [1]
  • printing schedules [1]
  • proxy
    • options [1]
  • public host name [1]
  • registering user device [1]
  • remote wipe [1] [2]
    • ECS [1]
    • MDM [1]
    • Microsoft Exchange [1]
    • Outlook Web [1]
  • reports
    • logging [1]
    • messaging [1]
    • transmit status [1]
  • Reports module [1]
  • restarting VMP Server [1]
  • rights
    • editing [1]
  • round robin DNS cluster [1]
  • schedules [1]
    • creating [1]
    • dashboard [1]
    • options [1]
    • printing [1]
    • user permissions [1]
  • secondary source [1]
  • security [1]
    • Android and iOS [1]
  • SendWordNow [1]
  • services
    • options [1]
  • sites [1]
  • smartphone password enforcement [1]
  • smartphone proxy [1]
  • SMTP
    • options [1]
    • settings [1]
  • SNPP [1] [2]
  • software requirements [1]
  • source
    • secondary [1]
  • SQL
    • account change [1]
    • file synchronization [1]
    • high availability [1]
    • integration [1]
  • SSL
    • and clustering [1]
    • configuration [1]
    • enforcing on VMP Server [1]
  • standalone administrator [1]
    • installation [1]
  • starting VMP Server [1]
  • stopping VMP Server [1]
  • streaming audio and video [1]
  • synchronization
    • Active Directory [1]
    • Excel and CSV files [1]
    • SQL files [1]
    • users and contacts [1]
    • Vocera Voice [1]
  • system accounts [1]
  • system settings [1]
  • templates [1]
    • creating [1]
    • deleting [1]
    • editing [1]
    • permissions [1]
  • TFC Voice [1]
  • Tomcat
    • for Vocera Voice [1]
  • transmit status reports [1]
  • unlocking users [1]
  • updating VMP Server [1]
  • URL for VMP Web Console [1]
  • user inactivity options [1]
  • User Source Mapping module [1]
  • users [1] [2]
    • adding application license [1]
    • adding to conversation [1]
    • adding to group [1]
    • configuring for WCTP [1]
    • deleting [1]
    • editing information [1]
    • editing rights [1]
    • editing user fields [1]
    • filtering display [1]
    • group profile [1]
    • manually adding [1] [2]
    • message view permissions [1]
    • removing from group [1]
    • scheduling permissions [1]
    • unlocking [1]
    • VMP Web Console access [1]
  • Users & Groups module [1]
  • VBI Data Export
    • options [1]
  • video [1]
  • VMP Administrator [1]
    • contacts [1]
    • logging in [1]
    • options [1]
    • standalone [1]
  • VMP Enterprise Manager
    • options [1]
  • VMP Server
    • administration console [1]
    • architecture [1]
    • autoconfiguration [1]
    • configuration options [1]
    • enforcing SSL [1]
    • installation [1]
    • linking with WCTP [1]
    • port requirements [1]
    • requirements [1]
    • starting and stopping [1]
  • VMP Web Console [1]
    • access permissions [1]
    • browser requirements [1]
    • calling contact [1]
    • contacts [1]
    • Contacts view [1]
    • continuing conversation [1]
    • favorites [1]
    • logging in [1]
    • message details [1]
    • messages [1]
    • Monitor View [1]
      • features [1]
      • filtering [1]
    • options [1]
    • sending message from [1] [2]
    • templates [1]
    • URL [1]
  • Vocera Collaboration Suite
    • users [1]
  • Vocera Smartphone Proxy [1]
    • configuration utility [1]
    • high availability [1]
    • installation [1]
  • Vocera Voice
    • configuration for VMP [1]
    • enabling paging [1]
    • exporting address book entries to [1]
    • integration [1]
    • NIO Tomcat support [1]
    • options [1]
    • synchronization [1]
  • Voice Gate [1]
  • WCTP [1]
    • configuring polling [1]
    • configuring users [1]
    • linking with VMP [1]
    • options [1]
  • WIC Pin Blaster [1]
  • wicapplication [1]
  • wicauth [1]
  • wireless gateway [1]
    • SNPP [1]
  • XML format [1] [2]