Additional Incoming Calls

The Vocera Collaboration Suite allows you to switch between a cellular phone call and a Vocera Wi-Fi call. However, the Vocera Collaboration Suite application cannot automatically put a cellular call on hold when you answer another call.

The following tables recommend how to handle a second incoming call when the current active call is a cellular call or a Vocera call.

Table 1. Handling an incoming voice call when you are on a cellular phone
Current Active Call	Cellular call
Incoming Call	Vocera Collaboration Suite call
What Happens	There is no ringtone to indicate the second call. However, the app prompts that a second call is trying to connect.
Recommended Action	If you observe onscreen that another call is coming in, do one of the following: Ignore the Vocera call and let the caller decide whether to leave a message. End the cellular call, and then switch to Vocera Collaboration Suite to answer the Vocera call.

Table 2. Handling an incoming cellular call when you are on a Vocera call
Current Active Call	Vocera Collaboration Suite call
Incoming Call	Cellular call
What Happens	The Vocera Collaboration Suite call is dropped and the cellular call is accepted without any alert or prompt.
Recommended Action	No action needed. The Vocera Collaboration Suite call is ended automatically, and the new cellular call is accepted.