Receiving a Second Call

The Vocera Collaboration Suite allows you to switch between a cellular phone call and a Vocera Wi-Fi call. However, the Vocera Collaboration Suite application cannot automatically put a cellular call on hold when you answer another call.

The following tables recommend how to handle a second incoming call when the current active call is a cellular call or a Vocera call.

Table 1. Handling an incoming voice call when you are on a cellular phone
Current Active Call	Cellular call
Incoming Call	Vocera Collaboration Suite call
What Happens	You hear a Vocera Collaboration Suite ringtone, and an alert appears onscreen telling you to end the cellular call before switching to Vocera Collaboration Suite to accept the new call.
Recommended Action	Do one of the following: Ignore the Vocera call and let the caller decide whether to leave a message. End the cellular call, and then switch to Vocera Collaboration Suite to answer the Vocera call. You cannot accept the Vocera Collaboration Suite call until you have ended the cellular call.

Table 2. Handling an incoming cellular call when you are on a Vocera call
Current Active Call	Vocera Collaboration Suite call
Incoming Call	Cellular call
What Happens	The Vocera Collaboration Suite call is automatically placed on hold, allowing you to answer the cellular call.
Recommended Action	Answer the cellular call. After you end the cellular call, you can rejoin the Vocera Collaboration Suite call on hold.