To create the most complete picture of
system health, Vocera Customer Support needs two weeks of log files from all
Vocera Voice Server machines installed at your site.
You can submit these log files with ASL.
To configure ASL for a VS System Health Report:
-
Perform the basic configuration as described in ASL for Troubleshooting.
-
On the The The Auto Send Logs window, click the
Vocera Files tab, and select the following items:
- Unload File
- Vocera Logs
- Server Controller Logs
- Launcher Logs
- Report Logs
- Badge Logs
- Smartphone Logs
- Staff Assignment Logs
- Additional Server Logs
-
On the The The Auto Send Logs window, click the
Misc Files tab, and select the following items:
- Server Properties
- Badge Properties
- Tomcat Logs
- Nuance Logs
-
On the The The Auto Send Logs window, click the
System Files tab, and select the following items:
- PerfMon Logs
- System Info
- ASL Logs
- Windows Application Event
- Windows System Event
-
Click Save Config.
The Info dialog box appears.
-
Click OK to close the Info dialog
box, and then click Exit to close Vocera Auto Send Logs.