RTLS Presence and Location Solution

The RTLS solution utilizes RTLS systems to manage alerts and messages sent to staff based on the user's Presence status, or the location of an RTLS tag.

RTLS tags worn by nurses can be used to control the messages and alerts sent to the nurse while in the medication room, reducing the potential for medication errors due to distraction.

Using RTLS, a sensor in the medication room captures a nurse's RTLS tag data upon entry or exit, and updates the record in the system. When the nurse enters the medication room, the RTLS system informs Vocera in an update event. The update triggers Vocera rules that are configured to change the nurse's Presence to Do Not Disturb (DND), and redirect alarm notifications to the designated alternate recipients in the escalation path.

RTLS tags can also be used to avoid sending alerts to a nurse's device when the nurse is present in the patient's room that is alarming. Suppressing unnecessary notifications reduces alarm fatigue for caregivers.

In this situation, a nurse may be performing a procedure on an infant which often causes a tachycardia episode. The patient monitor will alarm for the Tachycardia event, but since the nurse is in the room and aware of the alarm, Vocera does not need to send an additional notification to the mobile device. The RTLS system detects that the nurse is in the room and updates Vocera. The update triggers Vocera rules which specify that the patient monitoring system alert is not delivered to the nurse currently in the room, as well as specifying that the alarm is not escalated to other caregivers in the usual escalation path.