Welcome to the latest release of Vocera Secure Texting (VST)! The VST solution extends the power of the Vocera Communications System to physicians and care teams that are located outside the hospital. VST balances security and convenience by providing a secure, easy to use, HIPAA-compliant alternative to SMS as well as basic voice capabilities to enhance communication and collaboration. The solution integrates seamlessly with the Vocera platform, providing texting and voice capabilities across Vocera end points.

The Vocera Secure Texting solution provides the following features:

• HIPAA-compliant text messaging
• Fully auditable communication trail
• Directory of hospital-provided contacts
• Ability to call or text Vocera associates inside the hospital without revealing your phone number

If you are logged into one of the clients or the Administration Console, you can find documentation for this version of VST at the following locations:

You can also access the VST documentation directly from a web browser without being logged in:

• Administration Guides
  • VST Hospital Administrator Guide
  • VST Practice Administrator Guide
• User Guides
  • VST iPhone User Guide
  • VST Android User Guide
  • VST Web Client User Guide

This section summarizes the new features in the Vocera Secure Texting Sync Connector product.

See Vocera Voice Server Requirements to determine if your on-premises environment requires you to use the VST Sync Connector.

VST is a hosted solution that requires lightweight setup tasks from both a Hospital Administrator and a Practice Administrator:

• A Hospital is an organization that has a Vocera Voice Server license.

  Hospital Administrators invite members of their own organization to become VST users and invite affiliated organizations to communicate with the hospital using VST.

• A Practice is an organization that does not have its own Vocera Voice Server license, but is an affiliate of a hospital that does have a Vocera Voice Server license.

  Practice Administrators invite members of their own organization to become VST users.

The Hospital Administrator may need to install the Vocera Secure Texting Sync Connector, allowing users of the Vocera Voice Server and the Vocera Secure Texting application to communicate with each other. See Vocera Voice Server Requirements in the VST Hospital Administrator Guide.

After installation, the Hospital Administrator and the Practice Administrator each need to invite users and perform basic configuration tasks. See the VST Hospital Administrator Guide and the VST Practice Administrator Guide.

This section provides information about fixes and improvements made to the Vocera Secure Texting Sync Connector.

This section provides information about known product issues in the Vocera Secure Texting Sync Connector.

• DE12578 - The Vocera Secure Texting Sync Connector does not record events in the Vocera Voice Server log if the log file is open.

  The Vocera Secure Texting Sync Connector logs are located in the \vocera\vst\logs\ directory of the Vocera Voice Server.

  Workaround: Make sure log files are closed when you are done working with them.

• DE6716 - The Vocera Secure Texting Sync Connector fails after changing the state of the SSL protocol.

  When the Vocera Secure Texting Sync Connector is first started, it checks to determine whether SSL is enabled or disabled on the Vocera Voice Server. If SSL is enabled or disabled after the Vocera Secure Texting Sync Connector has made a connection, the Vocera Secure Texting Sync Connector does not detect the change and fails.

  Workaround: After you change the state of SSL, use the Windows Services Control Panel to stop the Vocera Secure Texting Connector service and then start it again.