The
The firmware distributed to general customers has not yet been certified for use by DoD customers.
Site-specific Caller-ID for outbound calls. In the Administration Console, you can enable caller ID to display on your device and include the ID of the site location. Find this feature in the Vocera Voice Server Telephone Configuration Guide under Configuring Shared Telephony.
Support for Email Integrations using Enterprise Web Services. Vocera Voice Server now supports Enterprise Web Services (EWS) for inbound emails from Office 365, Exchange Online, and Exchange 2013 email services. See the Vocera Voice Server Administration Console Guide under Configuring Host Info Settings in the email Setup section.
Optimized Call Forwarding. In previous versions, call forwarding was sometimes unsuccessful when the call recipient was recently disconnected from the network. For newly disconnected devices, callers were directed to leave a voice message rather than the call being forwarded as expected.
In Vocera Voice Version 5.2.3, the server re-evaluates the user’s offline status in order to accurately determine the appropriate forwarding action.
Inventory Control by Disabling a Device. When you disable a device in the Administration Console, the user is prompted to return the badge with the message, "This device has been disabled, please contact your administrator".
For more information, see the Vocera Administration Guide.
Speech Recognition Improved via Favor Frequently Called feature for Users. The Frequently Called feature for users is based on the premise that users need to contact the same set of coworkers on a regular basis. When this feature is enabled, the speech recognition software more easily identifies members on the Frequently Called list and calls are put through more quickly.
For more information, see the Vocera Administration Guide.
New Easter Eggs from the Vocera Genie. Improve patient experience and coworker's morale with the Funny Genie and the new Genie Easter Eggs. All Funny Genie behavior and Easter Eggs are fully documented in the Vocera Badge User Guide.
New and Enhanced Who Called Commands. When you use the command "Who Called" the Genie plays the missed calls for calls that occur when the you're logged off, out of network, or on another call.
The Vocera Voice Server has been enhanced to provide the date and time of the missed call, and stores this information for two full working days or until you delete your call histories. New Genie commands have been added so that you can listen to your call histories and missed calls from the previous work day and the current work day directly on your badge or client device.
For more information, see the Vocera Badge User Guide.
Genie Help on the Vocera Badge. You can now interact with the Genie using direct questions for a limited set of topics. Click the Call button, say Genie Help, ask your question, and listen to the Genie respond with real-time solutions!
For more information, see the Vocera Badge User Guide.
Change Genie Persona with a Command. A Genie persona is a set of voice prompts and tones that give the voice interface a distinctive identity. You can switch the Genie persona using the new "Change Genie" command.
For more information, see the Vocera Badge User Guide.
This section lists the prerequisites needed for
Prerequisites for
In Voice Voice Server 5.2.2 and later, customers with the Rauland Direct SIP integration require a license key on the Voice Server in order for the Rauland SIP Gateway to properly connect.
Please contact Vocera Technical Support for more information.
The latest version of
If you're upgrading from an earlier version of Vocera, make sure one of the following Vocera products is installed:
If you require a telephony connection to
Reminder for running the Vocera Consoles: Turn Compatibility Mode off in the browser you are using for the Administration Console, the User Console, the Staff Assignment Console, and the Report Server Console.
Starting with VS 5.0, the following features and components are no longer supported unless noted otherwise below.
Windows Server 2003
Vocera Telephony Server (The Vocera SIP Telephony Gateway completely replaces the legacy Vocera Telephony Server. Support for analog and digital PBXs is still provided by hardware gateways such as the Dialogic Media Gateway.)
SysAutoCheckLogin property in propeties.txt. This server-side feature has been replaced with an automatic login reminder played locally on the badge.
Voice Prints (May be replaced by another form of verification in a later release)
Care Transition (voice integration)
Vocera Connect for Smartphone
Vocera Connect - Cellular
Multiple recognition servers
B1000a
Dictation
TCP Genie
Client Redirect Utility
Vocera Connect for Cisco (A component of the Vocera Voice Server which provided Vocera services to CUCM via Cisco JTAPI, a Java telephony interface that exposes full call control of Cisco Unified Wireless IP Phones.)
Vocera Motorola Smart Phone
To upgrade from
Make sure the operating system of the
Follow the steps in the section of the Vocera Installation Guide called
"Upgrading
Your previous system configuration remains in the database that is restored at the end of the upgrade. Because some 4.x features have been deprecated, update the values in your database as follows:
Open the
Choose Save Changes.
The server updates your database and removes any settings for deprecated features.
If you are upgrading from a 4.x deployment and have a custom names dictionary, convert it to the 5.x format manually. If you’re upgrading from 5.x and have a custom names dictionary, there is no conversion needed.
To perform a new install: Follow the steps in the section of the
The following list contains fixes and improvements made to the
For
Voice Prints remain after an upgrade. Fixed: Upgrading from 4.x to 5.x with the Voice Print feature enabled, does not properly remove the existing Voice Print settings. This case is now properly handled on upgrade. (DE15636)
Unrecognized name when the user ID is manually edited to uppercase. Fixed: When a user ID is manually edited, it is not recognized and the Genie responds with “ I am sorry, I think I recognize the name that was deleted from the system, please try again”. This issues is fixed in the current release. (DE12902)
(Rauland SIP Integration) Exception during Q dispatch of event. Fixed: A rare condition involving the Rauland SIP Integration can cause an exception to occur on the Voice Server resulting in a cluster failover. Additional logic has been added to prevent this condition from occurring. (DE15604)
Suite Installer failing, falsely reporting insufficient RAM available. Fixed: An error can occur causing the installer to fail to detect the amount of configured memory in the system leading to the install process being aborted. If this condition occurs the user is now presented with a warning and allowed to continue the installation. (DE15429)
Emergency broadcast failure. Fixed: When initiating an Emergency Broadcast, group members fail to receive the notification and the Vocera Voice Server fails. This issues is fixed in the current release. (DE15424).
The Device Usage (Device Management) Report does not sort the dates in chronological order. Fixed: The Device Usage report is not sorted chronologically. This issues is fixed in the current release. (DE15295)
(Rauland SIP Integration) 5.2.2 stops processing alarms. Fixed: The Rauland SIP Gateway can unexpectedly stop processing and require a restart. This issues is fixed in the current release. (DE15007)
(Rauland SIP Integration) RSIP hangs after Vocera Voice Server failovers. Fixed: The Rauland SIP Gateway can unexpectedly stop processing and require a restart after the voice cluster has experienced a failover. This issues is fixed in the current release. (DE15001)
Staff Assignment data lost. Fixed: A rare condition can cause staff assignment bed/unit data to be lost resulting in errors in the staff assignment console. This issues is fixed in the current release. (DE14971)
Missing Page Number command. Fixed: The "Page Number ..." command is no longer recognized. This command has been added back to the grammars and now works correctly. This issues is fixed in the current release. (DE14815)
Staff Assignment fails to update users in the vsa_data.txt file. Fixed: Changes to a user's first name or last name were not reflected in the Staff Assignment console. This issues is fixed in the current release. (DE14740)
Unexpected enunciation for text-to-speech with single letter abbreviations. Fixed: Single letter abbreviations are incorrectly being expanded to words when text-to-speech is invoked. For example, "1 J Bed 1" is being pronounced as "1 Jewel Bed 1". The configuration has been changed to pronounce the letter correctly. (DE14630)
Error when adding a user to a conference group. Fixed: The error "Critical Error Notification: Please Log Out And Log In Again" may be seen when attempting to add a user to a conference group. This problem has been fixed. (DE13088)
Group name changes are not reflected in the Staff Assignment console. Fixed: Staff Assignment has been updated to automatically synchronize updated group names. (DE11141)
Voice reminders fail to use the site timezone Fixed: Voice reminders were off by an hour after daylight saving time changed. This issues is fixed in the current release.(DE16046)
Global site users are unable to call address book entries. Fixed: Global sites could not call address book entries. This issues is fixed in the current release. (DE13731)
User failure when migrated to a Global site. Fixed: When a user with defined buddies is moved between sites, speech recognition will no longer work properly for this user. The situation is now properly handled. (DE15106)
Genie training fails when you have an apostrophe in your name. Fixed: If you attempt to train the Genie and you have an apostrophe in your last name, the Genie will fail to learn the name and an error appears in the log file. This problem occurs only after you upgrade to Vocera Voice Server 5.2.2 and you attempt to train the Genie. Note that the leaned names that you added before the upgrade are unaffected. This issues is fixed in the current release. (DE15565)
Vocera Server fails to restart after an upgrade. Fixed: After a successful upgrade, Vocera Voice Server does not start automatically or manually using the system menu. This issues is fixed in the current release. (DE13021)
Rauland SIP Integration and Vocera Voice Server ~ Alphanumeric values prohibited for VMI ClientID parameter. Fixed: When modifying rsipproperties.txt file for the RSipVMIClientID parameter, do not use a numeric value or it will cause a failure. This restriction applies to the VMI Class Method for the Vocera Voice Server, sClientID as well. This issues is fixed in the current release. (DE14878)
Staff Assignment Console fails to reflect user information. Fixed: Changes to a user's first name or last name are not reflected in the Staff Assignment Console. This issues is fixed in the current release. (DE14740)
Users in a group are unable to respond to normal and high alerts calls. Fixed: When placing a call to a group with a normal or high alert status, the user is unable to call the sender back and results with the prompt "I'm sorry, no one answered". This issues is fixed in the current release. (DE12547)
Staff Assignment Console fails to reflect group name changes. Fixed: Group name changes are not reflected in the Staff Assignment console for groups members assigned to units and the group name is updated. This issues is fixed in the current release. (DE11141)
Rauland SIP Gateway (RSIP) failure. Fixed: The Rauland SIP Gateway unexpectedly stops processing and requires a restart after the Vocera Voice Server cluster experiences a failover. This issues is fixed in the current release. (DE15002)
Vocera Administration console error message. Fixed: The error "Console Not Initialized" may occasionally be seen while navigating the Vocera Admin Console. This problem is more likely to be seen in environments with many Vocera Collaboration Suite clients. The problem has been resolved. (DE12474)
Staff Assignment License management delay in loading. Fixed: On systems with a large number of users, the Staff Assignment License management feature takes a long time to load . Load times vary but in some environments load times over 5 minutes have been seen. This behavior has now been optimized to prevent long load times. (DE727)
User MAC address update causes a failover. Fixed: Changing a user's MAC address in the Vocera Admin Console while that user is active on a device can cause an exception resulting in a cluster failover. The system will no longer allow the change if the user is active. (DE8117, DE14437)
Staff Assignment Everyone group displays incorrectly. Fixed: The Everyone group for sites other than Global is incorrectly shown in the Staff Assignment staff selection list. Adding the Everyone group can lead to performance issues for sites with a large number of users. This issues is fixed in the current release. (DE885)
This section provides information about known product defects and limitations in the current release.
The following list provides information about known product issues in the Vocera Voice Server.
Known issues in 5.2.3:
Cannot configure EAP-TLS in any profile after the first.
Workaround: Contact Technical Support to upgrade to the latest Badge Properties Editor (BPE) to set security properties. (CRVC-16260)
In some situations, Apache Services are not installed as part of the VS 5.2.3 installation. This situation may result in some users being unable to issue commands after they log in with a device; it can also result in the inability to access Vocera Consoles. (CRVC-13191).
Workaround: Contact Vocera Customer Support for a workaround.
(Vocera Report Server Only) Empty characters when exporting reports: When you are exporting a report to a spreadsheet, specifically a CSV file, sometimes the data set is empty. (DE16138 / CRVC-2410)
Workaround: Export to an MS Excel format instead of CSV.
Voice reminders are not played when "Announce Caller Name " is disabled: When the "Announce Caller's Name" is disabled and the "Accept Calls using Buttons Only" setting is also disabled users receiving reminder notification will only hear a ring tone instead of the expected behavior which is a ringtone followed by the prompt "Would you like to hear a reminder?" (DE15526 / VCXP-813)
Workaround: Enable the "Announce Caller's Name" setting.
Upgrade compatibility with Client Workflow Engine (CWE): Customers with CWE are unable to upgrade to Vocera Voice Server 5.2.3 receiving an "Import Failed" error message when importing user groups. This failures occurs when Staff Assignment data from the vsa_data.txt file is not imported. (DE16067)
Workaround: Contact customer support if your Vocera Voice Server environment interoperates with CWE and you are upgrading to Vocera Voice Server 5.2.3.
(VCS users only) Problem with the "who called" command: The "who called" command fails to list callers that attempt to reach a user, when the user is not in DND mode. (DE15929)
Workaround: None. This issue will be fixed in a future release.
No user in a group can respond to a normal or high alert call: When placing a call to a group with a normal or high alert status, the user is unable to call the sender back and results with the prompt "I'm sorry, no one answered". (DE12547)
Workaround: Only alerts with urgent priority can return calls.
Workaround: Use the Staff Assignment User Console User Interface to navigate.
No user in a group can respond to a normal or high alert call: When placing a call to a group with a normal or high alert status, the user is unable to call the sender back and results with the prompt "I'm sorry, no one answered". (DE12547)
Workaround: Only alerts with urgent priority can return calls.
Some learned names and commands are not available after an upgrade: You may encounter speech recognitions problems, after an upgrade from Vocera Voice Server 4x to Vocera Voice Server 5x. This problem occurs because of changes to third-party voice recognition software beyond Vocera’s control. (DE14443)
Workaround: If you encounter this issue, use the Learn a Name capability as usual to ensure speech recognition performance.
Speaker Icon fails to play when clicked: In Administration Console under Defaults → Genie Settings, the speaker icons widget fails to play the genie voice sample as expected. (DE12350 / CRVC-2887)
Workaround: There is no workaround but a fix will be available in a future release.
Text-to-speech playback is incorrect for groups written in all capital letters: Group names using all capital letters resulted in the letters being individually read out by the text-to-speech engine. (DE12922)
Workaround: Spell group names using lowercase letters.
User can set forwarding target without permissions: The Vocera User Console allows a user to set call forwarding to another user even when the permission has not been granted. (DE12345 / CRVC-2889)
Workaround: Add the appropriate forwarding permission to the target group.
Non-VMI messages are not being enunciated: Non-VMI messages are not correctly enunciated when setting the MsgEnunciateModeSmartphone setting in properties.txt to a value of 1 or 3. (DE8965)
Workaround: There is no workaround but a fix will be available in a future release.
Multiple Choice Response messages fail to be updated on the sender's side: Messages containing Multiple Choice Response (MCR) options from VCS clients or VMP web console, result in sent messages which are not being properly tracked on the sender side failing to be updated when the badge user responds. This situation can occur when the MCR options are too long for the badge to display or if the MCR options contain certain special characters. (DE7741)
Workaround: There is no workaround but a fix will be available in a future release.
Workaround: This issue will be addressed in a future release.
(VRS only) Tomcat timeouts when running a data load if the email configuration is incorrect: If the setting to send an email on data load completion is enabled but the email configuration is invalid then the data load process will hang. (DE14965 / CRVC-2584)
Workaround: Correct the email configuration or disable the data load notification email.
Workaround: None. This issue will be addressed in a future release.
Vocera Clinical Workflow Engine (CWE) failure: The CWE server is unable to load data from Voice Server 5.2.3 resulting in an “Import Failed” error message.
Workaround: None. Customers with CWE should consult with Vocera Technical Support before upgrading to VS 5.2.3. (DE16061)
IPv6 mode causes Broadcast test to fail: Broadcast Test tone does not work when the server is in IPv6 address mode. (DE15551 / CRVC-2482)
Workaround: None