New and Enhanced Features in 5.10.0.316

The following list displays new features in this version of the Vocera Voice Server.

Vocera Voice User Interface

The Vocera Voice Server administrators can now enable the Enhanced Voice feature for the users with an Enhanced Voice license. This feature uses a cloud-based Natural Language Understanding (NLU) speech recognition system to provide more accurate and flexible results. For more details, refer to the Voice Server Release Notes specific to Enhanced Voice.

Vocera Voice Server

Firmware and configuration for the following older badge models have been removed from BPE and Voice Server:
- B1000
- B2000
- B3000
Smartbadge clients now use a different port for the signaling connection to the Voice Server. If a network Access Control List (ACL) or firewall is in place, the configuration may need to be updated to allow ports 49152-65535 between Vocera badges and the Vocera Voice Server. For more information, refer to the Vocera IP Port Reference Guide.
The Vocera Voice Server users can now configure email integration with OAuth 2.0 authentication through Microsoft Graph, utilizing the Client Secret method.
The call routing logic for extension dialing has been enhanced. Calls to specific extensions configured on users, groups, or address book entries no longer loop through PBX or VSTG.
The Vocera Voice Server now allows to preserve customized properties in the properties.txt file during the Vocera Voice Server upgrade by creating a new property file called properties.txt.user file.

Third-party Software Versions

The following third-party software versions are included in this release and provide 64-bit compatibility or security enhancements:

3rd-party Software	Version
Apache HTTP Server	2.4.57
Apache Tomcat	9.0.82
JRE (Zulu built on OpenJDK)	1.8.0_382 (Zulu 8.72.0.17)/17.0.8.1 (Zulu 17.44.53)
MySQL Server	8.0.34(VS)/5.7.42 (VRS)
ODBC Connector	Not installed; used at install-time only
TLS	1.3 and 1.2
PJSIP	2.9

Vocera Firmware Versions

The following firmware versions are included in this release:

Vocera Device	Firmware Build Number
B3000n	4.3.5.10
C1000	1.5.0.115
V5000	5.6.0.204

Prerequisites and Reminders

Before you install Vocera Voice Server along with its components and consoles, ensure that the following prerequisites are met.

Prerequisites for Vocera Voice Server and server components:

Verify that you have one of the following Vocera products installed, if you are upgrading from an earlier version of Vocera:
- Vocera Server Version 5.x (5.0.1 or later)
- The GA release or any service pack of Vocera Server 4.3.0 or 4.4.0.
Ensure all B3000n badges are operating on firmware version 4.3.1.17 or later before upgrading. Otherwise, a signaling change may cause B3000n badges to continuously reboot. B3000n firmware 4.3.1.17 can be installed on Vocera Voice Server version since 4.3 SP4. B3000n firmware version 4.3.1.17 ships with Voice Server 5.3.0.415.
Starting with Vocera Voice Server 5.7.0, B2000 devices are no longer supported.
Verify that you have turned the Compatibility Mode off in the browser, if you are using any of the following consoles:
- Administration Console
- User Console
- Staff Assignment Console
- Report Server Console
Perform one of the following to get a telephony connection to Vocera Voice Server 5.x:
- If you have an analog or digital PBX, connect to the Vocera SIP Telephony Gateway through a hardware gateway such as the Sangoma Media Gateway.
- If you have a SIP PBX, connect to the Vocera SIP Telephony Gateway directly.

Installation

Follow these instructions to install Vocera Voice Server or upgrade it to the latest version. .

Installation prerequisites

If Vocera Secure Texting (VST) is installed in your environment, you must uninstall the Vocera Secure Texting Sync Connector before you upgrade to the latest version of Vocera Voice Server.
Re-install the Vocera Secure Texting Sync Connector after you complete the Vocera Voice Server upgrade.
See How to Uninstall the Vocera Secure Texting Sync Connector in the VST Vocera Administrator Guide.
Ensure that you download and install the latest version of the Vocera Secure Texting Sync Connector.
Ensure that you have installed an English-based language pack in Windows Operating System where you are installing Vocera Voice Server and any subsequent Vocera localization packs.

To install or upgrade:

Note: While installing or uninstalling, you can be repeatedly presented with pop-up messages instructing you to reboot for changes to be applied. Do not reboot when prompted. Wait until the installation is complete to reboot.

To perform a new installation, follow the steps described in the Running theVocera Voice Server Installation Program section of the Vocera Voice Server Installation Guide.
To upgrade from previous Vocera versions, follow the steps described in Upgrading Vocera Voice Server to Version 5.6.0 section of the Vocera Voice Server Installation Guide.
Note: Your previous system configuration remains in the database that is restored at the end of the upgrade. Because some 4.x features have been deprecated.
- Update the values in your database as follows:
  1. Open the Vocera Voice Server Administration Console and navigate to the System > Preferences page.
  2. Choose Save Changes.
    The server updates your database and removes any settings for deprecated features.
- Convert custom names directory:
  - If you are upgrading from a version 4.x deployment and have a custom names dictionary, convert the custom names directory to the version 5.x format manually.
  - If you are upgrading from version 5.x and have a custom names dictionary, no conversion is required.

Fixed Issues

The following list contains fixes and improvements made to the Vocera Voice Server 5.9.x platform.

Fixed Issues in Version 5.10.0.328

The following list includes items fixed or improved in this version of the Vocera Voice Server.

CRVC-27040 For customers with the VST connector configured, updates to call log information may cause the VST connector to disconnect from the Voice Server, requiring a manual refresh to resolve the issue.
CRVC-27044 Modifying and saving a group with more than 1000 members may result in the loss of some group membership or permission information.

Fixed Issues in Version 5.10.0.316

The following list includes items fixed or improved in this version of the Vocera Voice Server.

CRVC-21606/CASE-2519 Unable to select and perform right-click actions on text in the VS Admin Console when accessed through the Edge browser.
CRVC-22026 Character limit in the Call Signaling Address field doesn't allow VSTG to start. After upgrading to VS 5.7.0 or higher version, VSTG doesn't connect to the Voice Server when the Call Signaling Address field value exceeds 60 characters. The Vocera Control Panel status remains to display the following message:
“Connecting to Vocera Server..”
CRVC-22921 During timezone or daylight savings time changes, the V5000 device screen and Voice server logs show a one hour time difference.
CRVC-23579/CASE-3129 Vocera Voice Server groups marked for deletion remain in the database as 'not active.'
CRVC-23790 Passwords longer than 15 characters are not supported for mail configuration on the VRS while the VS supports passwords up to 64 characters.
CRVC-23849/CASE-3342 In Chromium browsers (version 5.6 and above), column resizing is not supported in the VS Admin Console.
CRVC-24121 A call placed to a badge from a VCS client while the smartphone is changing to a new wireless network can cause the badge to restart.
CRVC-24544 Certain situations such as forced failover due to maintenance upgrade can cause the staff assignment data file to be incorrectly written. Staff Assignment console displays some or none of the expected sites, units, staff, or assignments, and it displays the following error message:
"Vocera Staff Assignment Error: Unexpected exception. You may need to refresh or log back in to Vocera Staff Assignment. Please note the error and contact your Administrator."
CRVC-25489/CASE-3848 The disconnection of V5000 devices during login may lead to the Voice Service crashing.
CRVC-25152/CASE-3761 Using a Carriage Return in the Phone Number field causes corruption during the Unload process.
CRVC-25159/CASE-3741 C1000 users experiencing excessive call retries leads to Vocera Voice Server failovers.
CRVC-25162/CASE-3778 The Vocera Voice Server crashes when a user tries to rejoin the call that has already ended.
CRVC-25416/CASE-3818 Experiencing intermittent audio loss during calls from Cisco phones to VCS on iOS.
CRVC-25429/CASE-3843 In a rare scenario, Tomcat vulnerabilities were reported during security scan.
CRVC-25672/CASE-3920 Vocera Voice Server generates a VMI message response to VMP before sending the initial message, resulting in an error alert from the VMP server.
CRVC-26187/CASE-4025 VMI message causes a thread leak.
CRVC-26230/CASE-4007 The Tomcat service experiences a failure due to an exception but remains operational.

Known Issues

A few issues are known to exist in the Vocera Voice Server 5.10.x platform and this section summarizes all the known issues in the release.

Known Issues in the Vocera Voice Server

This section summarizes known product defects and limitations, including any workarounds we may have, for the Vocera Voice Server 5.10.x platform.

CRVC-24212 Entering an invalid IP address in the “Report Server IP Address” field in the VS Admin Console can cause the Voice Server to crash.
Workaround: Fix the invalid IP address in the “Report Server IP Address” field.

Vocera Communications System Release Notes

Vocera Voice Server Version 5.10.0.328

Release Date: May 2024

Updated: July 18, 2024

New and Enhanced Features

New and Enhanced Features in 5.10.0.328