The
With the intelligence of the
In addition, the
Use this document in conjunction with the following
The following third-party software versions are included in this release:
| Third-party Software | Versions |
|---|---|
|
Apache HTTP |
httpd 2.4.6 x86_64 |
|
Glassfish |
extension-glassfish 5.1.0 |
|
Java |
java-1.8.0-openjdk 1.8.0.292.b10-1 |
|
PJSIP |
PJSIP version 2.7.2 |
|
Postgres |
postgresql96 9.6.11 |
|
Red Hat Enterprise Linux Server release 7.9 (Maipo) |
Kernel: 3.10.0-1160.36.2.el7.x86_64 |
The following third-party software versions are included in this release:
| Vocera Device | Firmware Build Number |
|---|---|
|
V5000 |
5.1.5.25 |
|
B3000n |
4.3.3.18 |
This section summarizes the new features in this release.
This release includes enhancements to several components of the
The following sections describe a list of new features and enhancements to the
Access and view My Patients
from Vina Web
Changes to Groups and Group Permissions
Coverage Request from
Vocera users can use the coverage request feature from the
Departments and Groups are Linked
Departments and Groups are now linked. Each department can have a corresponding group.
Users can have direct or indirect membership to a Department group when they are added to
the system. Direct membership to Department groups is obtained when you create a
Department and add a Department group via Facility >Department >Department Group in
the
Enhancements to Bulk Actions
For a complete list of enhancements to Bulk Actions, refer to the New Features
section in the Vocera Platform Administration Guide.
Enhancements to Vina messaging User Interface (UI)
The Vina messaging UI in
For a complete list of
Remotely logoff users logged into a Vocera device
(Smartbadge and B3000N), Vina app, or the available
or
present.
SAML Based Authentication
Login with SSO
option is
enabled when Vocera SAML Adapter is configured and enabled.
Subject Field in Templates
Templates now include a mandatory Subject field. The
Subject field replaces the Displayed Title
field available in previous versions of the
Vocera Operations Tools 1.1
Introducing the Vocera Operational Tools (OT) 1.1. The Vocera OT is a cloud-based application that allows secure remote support and real time monitoring of Vocera environments.
The following sections describe a list of new features and enhancements to the ,
Multi-Bed Assignment and Careteam Visibility
Understaffed Role Warnings
View understaffed role warnings to reassign the staff assignments to another care team
member quickly. The Edit Assignments page in
Updates to Vocera Assignment Group Sync (AGS) Adapter Service User Interface
The Vocera AGS Adapter Service is no longer a standalone adapter service. The user interface to perform the mapping and linking function through the Vocera AGS Adapter Service is no longer available through the Web Console > Settings > Adapters section. This functionality is now simplified and merged to the Export and Import features in the Bulk Actions section.
The following section describes a list of new features and enhancements to the
You may want to see the
1-1 Video Calling
Configure custom options for the
iOS 13 Pushkit Redesign
Vocera redesigned the remote notification delivery mechanism to ensure that
We recommend that all
Vocera Vina Dialing Options
The following section describes a list of new features and enhancements to the Voice
Experience component of the
E-911 Location Services
Enhanced 911 (E-911) Location Service allows a 911 call dispatcher to locate a Vocera device user making a 911 call and quickly send help to the caller. Vocera provides an option to configure an Emergency Location Identification Number (ELIN) to identify the caller's location and connect the caller with a 911 call dispatcher.
Enable or Disable User Voicemail
A new option is available in the
Dynamic Extension feature enhancements provide options to automatically assign extensions to users when they get added to the system, eliminating the need to manage the assignment of Vocera phone extensions manually.
System administrators can view the real-time status of the dynamic
extensions in
When you enable the dynamic extension feature, you can configure the settings to:
(Default) Assign dynamic extensions when initiating a page
Assign dynamic extensions to users when they login
Expire the assigned dynamic extensions when users logout
Expire the assigned dynamic extension after a specific time
The Enhanced Voice feature adds speech recognition
enhancements to the
Extension Dialing Updates
Dial an extensionvoice command now supports configuring extensions less than or equal to 10 digits. System administrators can enable dialing across all the facilities that they support. The
Enhancements to
Hasty Delete
Deletion of User, Group, and AP Location entities can be controlled using the
HastyDelete property. Contact your Vocera Support team member to change the
View Vocera Telephony Log Events in Audit Logs
Logs related to enabling and disabling Telephony configuration from the
Vocera Environmental Services (EVS) Adapter and Voice Commands
The new EVS adapter adds support for the EVS voice commands on the
Voice Server removes all client sessions for an expired signaling gateway instance. You
can view the voice server logs for off network
events in Status >
Audit Logs in the
The following list contains fixes and improvements made to the
The following list includes the defects fixed in this version of the
CRVC-23886
The Presence service could fail to mark off network users unavailable for voice calls causing off network users to be included in group calls.
XMPP-1020
XMPP no longer fails to start if there are devices registered to inactive or removed users. Previously the XMPP adapter would fail to start if there were any devices still registered to users who were no longer active.
XMPP-1036
XMPP no longer fails to load patient linked conversations where the creator has been deleted. This previously prevented other users in these conversations from logging in.
XMPP-1236
XMPP has a Disabled Nested Results in Group Directory Search policy that revokes the display of nested users and groups.
XMPP-1244
XMPP now correctly tracks iOS device registration after a restart. Previously XMPP might fail to clear the registration making the system think the user is logged in on multiple devices and automatically logging them out of one.
The following list includes the defects fixed in this version of the
CRVC-23493
Voice server sends logged in event for Vina device.
PFM-17207
Removal of groups within a group from a different facility does not display Parent Group after group removal.
XMPP-342
Recipient does not receive messages that were sent while recipient is off network.
XMPP-1000
Bookmark is unarchived for caller when call logs into B3000N.
XMPP-1172
LastMissedNotification is being copied to heartbeat notification.
The following list includes the defects fixed in this version of the
The group call timeout was erronesously set to less than the 50 second default.
OT-2379
Non-US customer is able to download files in Operational Tools.
OT-2391
Agent: Not able to open Remote Support after Agent Connection Service restart in Operational Tools.
The following list includes the defects fixed in this version of the
CASE-2738 XMPP-976
The banner "New Message" displays when the user receives an incoming call. This banner is confusing and has been removed.
If a user entered a PIN while the user’s name was being enunciated, the Voice server responded with PinAuthFailure signal with reason “Unable to authenticate pin.” This has been corrected.
Apple Pushkit Notifications (APN) were being sent to the callee for a completed group call.
There was an issue within the Apple Pushkit Notification (APN) code that conflicted with our Voice Server. This conflict caused a Voice server crash if a user was off network for less than 6 minutes and received a call. We have resolved the conflict.
The following list includes the defects fixed in this version of the
CASE-2657 WEB-12346
When upgrading to Platform 6.4, there was a possiblity the client may not be able to use the Send button on the Web Console until the cache was cleared. We have corrected this and the Send button is available on the Web UI immediately following the upgrade.
The following list includes the defects fixed in this version of the
CASE-2637 SIV-8815 SIV-8853
VMI messages to groups were not being delivered with VMI Incoming adapter direct forwarding enabled. This issue has been corrected.
CASE-2530 SIV-8630 SIV-8823
The was an issue with the voice service where not all of the call connections are dropped. This causes users to get a message that they can not place a call on hold. This issue has been corrected.
SIV-8822
There was an issue with Glassfish that caused VSTG to restart. This issue has been corrected.
CASE-2532 SIV-8815 SIV-8821
There was an issue between the VSTG control socket and the telephony service sever socket. This issue caused VSTG to crash and has been corrected.
CASE-2577 SIV-8240 SIV-8820
There was an issue where the voice server would cash if a user was logged into a Vina device and an XMPP device. This has been corrected and the voice server will no longer crash.
SIV-8387 SIV-8787
In certain instances there was an issue where the PBX would drop a call. This has been corrected and calls should no longer be dropped unexpectedly.
The VSTG application was allowing Dual-tone multi-frequency (DTMF) when the call was put on hold by the remote party, causing VSTG to crash. This issue is corrected and VSTG only allows DTMF for an active media session.
The voice server was marking iOS 13 devices as off network based on previous sessions. This caused the Vina application to freeze when ending a call. This has been corrected.
PFM-16738
The Artemis failover node on 6.4 was taking over 60 seconds longer than the failover for 6.3. This has been corrected and the failover time is in line with version 6.3.
PFM-16710
Platform failovers were blocking artemis from sending messages for over 30 seconds. This has been corrected.CRVC-21927
The Vina app was freezing when trying to end a call with no audio. This has been corrected and Vina no longer freezes.
The following list includes the defects fixed in this version of the
SIV-8419
When a Vina (iOS) user calls a Contact, there is no audio flowing between the end-points.
The following list includes the defects fixed in this version of the
WEB-8259 CASE-1981
Modifying device MAC address and Serial Number in the
PFM-14807 CASE-1909
Upgrade to Artemis version 2.17.0 resolved the clustering issues.
WEB-10150 CASE-2002
Users with the Console allows user to add and remove group members
security policy item in Group A (Facility A) and Group B (Facility B) are
unable to add Users from Facility B into Group A (and vice versa).
VCXP-12074 CASE-2140
The en-US locale is missing in the
PFM-14656
Expired forward coverage request dialog box is displayed when user logs out and logs in again.
Forward coverage request dialog box no longer displays when a user logs out and logs in again.
WEB-9625
After modifying Group > Voice Permissions field, the
system displays the associated Facility name as undefined.
WEB-8259 CASE-1961
Modifying device MAC address and Serial Number in the
PFM-14961 CASE-1975
WEB-9218
When using
WEB-8540
After setting custom presence, if a logged-in user refreshes the
application, the user’s status is displayed as Unavailable.
WEB-8181
Coverage Request system message about covering being resumed appears three times in the coverage conversation.
SIV-6101
The Remove Users on Logout option in Group > General > Preferences works correctly only when the user is voice-connected to the Wifi network before the logout occurs.
SIV-6011
A rare race condition can cause Vocera SIP Telephony Gateway (VSTG) service to crash and restart under heavy call conditions when SIP Provisional Response support is enabled on the VSTG but not on the Private Branch Exchange (PBX).
SIV-5910
Vocera Smartbadge is not enunciating urgent voice reminders for a Vocera Smartbadge user on a call.
SIV-5704
During a panic call with the Access Point (AP) Location sharing enabled, the caller's Home facility setting takes precedence over the current facility setting, and the AP location information is not displayed in the panic call.
SIV-5471
Device information records are created without associated facility information.
This happens when a new device is added via Web Console > Device Inventory, and a new device record is created without a facility associated with the current access point.
A new logic is added to associate the new device with the Global
facility when a new device record is created.
SIV-6989 CASE-1992
If the Calling Party Number field is used with Shared Telephony configuration then calls from Vocera Vina sent to the PBX will incorrectly use the caller's home facility number instead of their currently connected facility.
SIV-5163
When a user is in a certain call state, and a Voice Service failover happens, the user's call status displayed in Web Console > Status->Device Monitor is stuck in that state until another action is performed.
After the failover is complete, the call status in the user interface goes
back to Inactive
(since all calls get dropped at failover).
PFM-14014
The Bulk Actions > Templates > Multiple Choice Responses are not imported properly.
PFM-13880
Legacy badge receives request canceled message when it doesn't receive the coverage request in the first place.
PFM-14992
Potential memory leak found in a later version of
WEB-8180
When Coverage Request is accepted, and coverage begins, the following message appears twice in the coverage conversation, "<Covered user's name> is being covered by <Covering user's name> <date> <time>."
Currently, the /opt/EXTENSION/conf/autoscale/glassfish directory is being configured with user read/write, group read-only permissions:
%attr(640, vocera, vocera) /opt/EXTENSION/conf/autoscale/glassfish
The glassfish directory permissions are correctly updated to fix this issue.
Glassfish garbage collection metrics is not generated on the active node or in a standalone state.
This is no longer an issue as the vocera-metrics-exporters are correctly installed on both active and standby nodes.
PFM-14938 CASE-1950
A rare race condition resulted in user login failure.
The user's XMPP identity existed in the main database but the XMPP database caches may not have been synchronized with the user identity, causing a failed login attempt.
An additional check was added to avoid such race conditions.
PFM-15149
The B3000N badges do not display message response options when the individual option exceeds the 15 characters maximum limit.
SIV-8043
When a V5000 device is in a group call (for example, a broadcast call) and receives another call, the device sometimes gets into a bad call-waiting state, causing the server to fail.
The call handling logic was updated to fix this issue.
PFM-15788
Users are no longer added to other users' rosters when the 1-1 message archive history is added.
When an alert is completed, instead of displaying the
message, the system displays both
and Conversation has expired
system messages.
The Vocera Genie drops the sh
sound after you record
your name. For example, the name Shermon
is played back as
Ermon
This issues is fixed and the Vocera Genie correctly plays back recorded
names beginning with sh
.
The Vocera Telephony service stops unexpectedly, and a restart is triggered.
Voice server on standby node crashes during remote
sync, and Device Management License Exceeded
log message is
displayed.
Voice server no longer checks for device licenses during remote sync, and the standby voice server remains stable during the sync.
In some situations, long delays are experienced in Broadcasts to large groups.
The Telephony service restarts unexpectedly if the connection to a secondary / non-active SIP trunk is lost.
During a restart, the Voice server returns to an active or standby state on each node. But the Telephony service remains in a bad state until the Telephony adapter service is manually restarted.
After a failover, call forwarding via Vina fails, but calls are successfully forwarded via Genie voice commands.
Telephony service may restart and disconnect all active calls.
The VSTG service crashes after receiving subscribe message from PBX.
A race condition can cause the Telephony service to restart when a user hang up is processed at the same time as a 4XX response from the PBX.
Call doesn't go through when the call back number has secondary strings separated with a comma. For example, if the call back number is 78825150,,5833, the call doesn't go to the 5833 extension.
After reboot, the Voice service is not active because the Nuance service fails to start successfully.
Voice service fails because of a bad call flow scenario where the intended recipient logs out just before receiving a forwarded call.
When the badge user on an active call is logged out of the voice server because of a network interruption, the call is not terminated gracefully.
Recreating a previously deleted user entity with the same login credentials will fail to synchronize until the voice server deletes the user during the quiet period.
SIV-7686 CASE- 2202
A race condition involving a forwarded group call that is answered and immediately disconnected can cause the Voice server to crash.
Calls to a Vocera extension incorrectly route to the PBX.
The Telephony service restarts when a Vina user presses a digit on the dialpad while the PBX is transitioning to a hold state.
The Voice service crashes and restarts during a scenario where a panic broadcast recipient tries to call the panic broadcaster while the panic broadcaster initiates a new panic broadcast.
Calling a group with a deleted group member causes the Voice service to restart.
Migrating users with last names containing apostrophes fail, and users are unable to login.
Devices migrated from Voice Service 5x to
In some situations, Genie mispronounces group
names such as Nursery,
causing confusion to the users.
Groups (Ordinary) with Remove on
Logout field selected in the
A race condition causes XMPP and the Signaling Gateway service to fail after a Glassfish restart.
A benign error message is displayed when accessing
the
Forwarding prompt for unanswered calls does not
include the unanswered
calls.
During upgrade to
A logged out V5000 which roams to a new Facility
does not automatically update the Facility, which can cause a voice login to
require the Connect To Facility
voice command to complete the
login.
When the V5000 device users try to record their first name and last name, they are returned to the Main Menu without completing the record name action.
The Badge Properties Editor (BPE) cannot properly update the badge.properties file after a failover due to incorrect file permissions in cluster replication.
Vina users can be confused by the still
trying
prompt periodically played when calling another user. A
ring-back tone is now played while the call is ringing.
Code Blue enunciation fails to break through an active call on a V5000 device.
Unable to login after an upgrade, the
Vina users experience delays in receiving Vina messages or sometimes do not receive messages at all.
Members of a managed group (Group of users permitted to manage this group) cannot remove members of the managed group, even though they can add them to the group.
If the user has Call Forwarding enabled for Cell, Desk, or Home phone numbers, the Enable Forwarding field is automatically deselected when they clear the phone number from the Cell Phone field.
XMPP fails to restart when assignment queries exceed 32,767 results. This can cause V5000 devices to erroneously display that they have logged-in on another device and have been logged out of their current device.
Potential memory leak found in Vocera Platform environment running 1x load testing with Role-Based Assignments.
Vina users fail to login to the
Voice server can crash and restart when a user on hold briefly drops off the network, reconnects, and then is taken off hold.
Voice Server crashes when panic caller goes off network and reconnects after the recipient calls them back, and the call times out.
When loading staff assignment for a user with a
home department, the short title
for assigned assignments are not
displayed in the
A
Vocera sweep mechanism deletes voicemails and messages from badges after 2 weeks, and sometimes these messages may display for the Vina user and cause confusion.
Vina messages are sent to the system administrator as Google Chrome notifications.
Voice auto-logout is not clearing the XMPP login session for V5000 devices.
When importing a CSV with 27,000 users, the import process takes too long to complete. It is recommended that imports are completed in batches of 500 users.
Cluster setup fails to complete in Azure Hydra environment.
When upgrading from
Unable to access the
This section contains a list of known product issues and limitations in the
This section provides information about known product defects and limitations in the Vocera Platform 6.4.0.39
WEB-10536 CASE-2088
The Device Inventory in Web Console > Manage> displays an error if a duplicate label is entered for another device in the system.
WEB-12782
A user will not get further in-browser pop-ups when an urgent alert is accepted and completed unless they refresh the web browser or navigate to another area of the web console, then back to messaging.
PFM-14671
During failover, the Standby node is stuck in Failed
state even though both
databases show as OK
in the
PFM-14541
Incorrect Presence status is displayed for some users logged-in the Available
instead of DND
.
WEB-8182
After a requester resumes coverage, an incorrect message, Conversation has
expired,
is displayed in the coverage request conversation.
WEB-7947
When adding a non-EAP-TLS (custom certificates) authentication for B3000N device after configuring EAP-TLS with custom certificate in the Web Console > Settings >BPE, if you do not enter the required ClientKeyPassword and Username field information you may get multiple prompts to enter username and client key passwords.
Workaround: Follow these steps to reconfigure with another Authentication Type without being prompted for the username and client key password after saving:
PFM-14591
The Vocera B3000N badge fails to display the location information in the Web Console > Device Monitor.
Urgent alert gets enunciated through the badge speaker for None Type responses when Announce through speaker is turned off
In Vina iOS and Android, voicemail status remains “New Voicemail” instead of Replay Voicemail even after playing the voicemail once.
PFM-16069
WEB-11768
Users with specific permissions can view the Device Monitor
option in the Not-Authorized
page.
SIV-7816
Badge users are logged out automatically after switching from Voice-only mode to Voice and Messaging mode.
Workaround: Restart the XMPP adapter service on the active node.
SIV-8222 SIV-8136
In some situations, manually running a system backup from the
PFM-16172
Notifications for templates are sent to the user's
PFM-16099
When adapters are disabled, the adapter queues continue to receive messages and grow. The unchecked queues can impact the overall system performance.
SIV-8269 CASE-2395
Name prompt is not playing in calls initiated from
Services and adapters intermittently fail to deploy on failover; as a
result of this, users are unable to login to the
WORKAROUND: Restart the service or adapter manually.
After an upgrade, the Glassfish service is not deploying the correct
XMPP bundle. As a result of this, users are not able to view the sections (menu items)
in the
Restoring a database backup changes ownership of the /opt/vocera/backup folder and prevents the user from taking a new backup.
SIV-6297 CASE-1724
The Voice Service can crash due to speech port allocation failure during a login attempt.
SIV-6490 CASE-1801
Creation of a script to monitor speech port allocations and failover as needed automatically.
SIV-6513 CASE-1795
VSTG services fail to start up fully due to a misconfiguration.
SIV-6570 GW-10494
PTT session ends after 10 seconds during Instant Conference.
SIV-7610 CASE-2192
The ConditionHandler and EventHandler queues are backing up due to a memory leak.
SIV-8106 CASE-2369
VSTG can run into a deadlock when it receives a 4xx, 5xx, or 6xx response.
SIV-8144 CASE-2250
A Null Pointer Exception is thrown when a smart badge user tries to accept a second incoming call while there is a merge operation on the first call.
VCXP-11078 CASE-1910
In the Great Britain language pack, a deletion dictation command can cause the Voice Service to crash.