Vocera V5000 Release Notes
Version 5.0.3.45
Updated: April 23, 2021
Supported Versions of Vocera Voice Server and Messaging
Server
Before installing this firmware, ensure that the following Vocera products are installed:
-
Vocera Voice Server 5.3.3
or later
- Vocera Messaging Platform 5.3.3
or later
For evaluation purposes, it may be possible to use this firmware with Vocera Voice Server only, but
the feature set is significantly reduced. Consult with your Vocera representative before
undertaking such a deployment.
Prerequisites
Perform the following prerequisites before performing the installation instructions for
the Vocera version 5.0.3.45 Firmware release.
Configure Vocera Smartbadge Using the Standalone BPE
Configure Vocera Smartbadge
using the Standalone version of Badge Properties Editor (BPE) 5.3.3 or later, to reflect the
5.0.3.45 Firmware Release. If you do not have the standalone version of BPE, contact Vocera
Customer support or open a case in the Support Portal.
Update Smartbadge
Properties
The BPE is installed on both the configuration computer and the Vocera Voice Server computer. If you
are performing initial badge configuration, use the Badge Properties Editor on the
configuration computer.
To update the Smartbadge
properties, perform the following tasks:
- Locate and double-click the Vocera BPE Launcher icon on the desktop to log in for
the first time. For subsequent logins, access the Vocera BPE Launcher using the
URL, http://127.0.0.1:8011/#!/, where
127.0.0.1 is the localhost, and
8011 is the Voice Server IP port for BPE.
The
Badge Properties Editor appears.
- Select Badges>V5000.
The V5000 Smartbadge
Properties Editor opens.
For specific instructions on how to configure your badge using BPE, refer to
Vocera Device Configuration
Guide.
Smartbadge
Properties
Following are the properties required for the Badge Property Editor:
Mandatory Settings
- V5.ServerIPAddr <CorpServerIPAddr OR LocalTestServerIPAddr>
Wireless Settings
Wireless settings are dependent on the configuration settings of your environment.
- V5.AuthenticationType = WPA-PSK
- V5.PreSharedKey = <64 Char HEX Key or ASCII Passphrase>
- V5.SSID = <SSID>
- V5.EncryptionType = CCMP
Custom Settings
There are few settings to control specific functions that can be applied through the
Customer Settings fields. For information on the custom setting appropriate for your
environment, contact Vocera Technical Support.
Installing Vocera 5.0.3.45 Firmware
This section includes installation instructions for the Vocera version 5.0.3.45
Firmware release. This release applies to Vocera Smartbadge
only.
Download the 5.0.3.45 Vocera Firmware installer
V5000_FWR_Update_5.0.3.45.exe by following the instructions
included in the email you received from Vocera Customer Support.
Installing 5.0.3.45 Firmware on
Smartbadge
from a Standalone Vocera Server
To install the firmware on
Smartbadge
from a standalone Vocera Server, perform the following tasks:
- Shut down the standalone server:
- In the Vocera Control Panel, choose
Run>Shutdown.
A
confirmation dialog box appears.
- Click OK.
The dialog box closes.
Subsequently, the Control Panel also closes.
- Install Firmware on the standalone server:
- Click V5000_FWR_Update_5.0.3.45.exe at the
location you have downloaded the installer to launch it.
- Follow the instructions on the installation pane workflow and select
Yes to start the Vocera Services when
prompted.
Result: The Firmware is automatically downloaded to the
Smartbadge
after the
Smartbadge
reconnects to the Vocera Server.
Installing 5.0.3.45 Firmware on
Smartbadge
in a Vocera cluster
In a cluster environment, you must install the following:
- Firmware on the Standby Server
- An active server
This workflow is designed to reduce the downtime in your environment and update
your
Smartbadge
quickly.
To install the firmware on
Smartbadge
in a Vocera cluster, perform the following tasks:
- Shut down the Standby server:
- Choose Run >Shutdown
in the Vocera Control Panel.
A confirmation dialog box
appears.
- Click OK.
The dialog box closes. Subsequently, the Control
Panel also closes.
- Install on the Standby server:
- Click V5000_FWR_Update_5.0.3.45.exe at the
location you have downloaded the installer to launch it.
- Follow the instructions on the installation pane workflow and, when
prompted, select Yes to start the Vocera
Services.
- Allow the remote restore to finish so that the server returns to
standby status.
Note: Do not proceed to the next step until the Standby server switches
to standby state.
Note: When the Standby server becomes active,
and the
Smartbadge
connects to it, the firmware is automatically updated on the
Smartbadge.
- Shut down the Active server:
- Choose Run>Shutdown in
the Vocera Control Panel.
A failover on the Active server
initiated to make it inactive and causes the Standby server to
change to an active state.
- Perform the following tasks on the inactive server (that you shut down):
- Click V5000_FWR_Update_5.0.3.45.exe at the
location you have downloaded the installer to launch it.
- Follow the instructions on the installation pane workflow and, when
prompted, select Yes to start the Vocera
Services.
- Allow the remote restore to finish so that the server returns to
standby
status.
Note: Vocera recommends that you reboot the
Vocera Voice Server to
remove the temporary font files that exist inside the firmware folders. The
temporary font files can cause different master hash values between VS cluster
nodes to start infinite update loops.
Uninstalling 5.0.3.45 Firmware
To uninstall 5.0.3.45 firmware, perform the following tasks:
- Click V5000_FWR_Update_5.0.3.45.exe at the location
you have downloaded the installer to launch it.
- Follow the instructions on the installation pane work flow and, when
prompted, select Yes to start the Vocera Services.
- Allow the remote restore to finish.
Firmwares from both active and standby
servers are uninstalled.
What's New
This section summarizes the new features in the Vocera Smartbadge 5.0.3.45 release.
What's New in 5.0.3.45
This release includes the following new features and functionality.
The Vocera Smartbadge redefines
healthcare communication by combining smartphone usability with hands-free freedom. Vocera Smartbadge represents a new
category of wearable communication devices that enable clinician agility and accelerate
patient care.
Key Features
- Bluetooth headset certification—Bluetooth headsets are now certified to be used
with V5000 Smartbadge.
- USB C digital headsets—Vocera Smartbadge supports
the use of USB-C digital headset. Due to the variety in configurations and performance of
digital USB-C headsets, it is recommended to choose USB-C headsets that are targeted for
laptops and Android smartphones. This feature is enabled by the following badge property
V5._EnableDigitalHS_ [True|False]. The default value is false.
- Wake Word to initiate a Genie call—Vocera Smartbadge now has
the ability to respond to the spoken voice command
OK Vocera
to initiate a Genie call
without the user having to touch the Call button for a true,
handsfree calling experience. This feature is enabled through the badge property
V5.EnableHotword [True|False]. The default value of the property is
False.
- PIN Authentication—An authentication PIN can be enabled to identify the user
logging into the Smartbadge. As the user presses the Call button, the
genie enunciates an invitation for the user name and then requests a PIN for authentication.
The user PIN requirement is set up by the administrator. To further secure the experience,
the authentication PIN is prompted after the session timeout. However, calls, messages, and
alerts are delivered even after session timeout. But to interact with the screen, the PIN
must be entered.
- Log File Enhancement—ARP entries are now displayed in the Smartbadge log
files.
- Wi-Fi Changes
- A badge property V5.ForceIGMPVersion introduced to force specific
IGMP versions to be adopted. The default value is IGMP v3.
- The Linux TCP Selective Acknowledgement (SACK) vulnerability detailed in
CVE-2019-11477, CVE-2019-11478, and CVE-2019-11479 have been mitigated in this
release.
- No Response Notification—If no response is received to a message sent from the web
console or the Vocera Collaboration Suite app within the response timeout timeframe, a
notification is received on the Vocera Smartbadge.
- User Interface Enhancements
- The volume settings are now available for speaker, handset, headset, and Bluetooth
audio paths. The volume settings are saved in the user profile.
- Configurable delay for the Panic Button operation is introduced. The default is 1
second and can be controlled through the badge property V5.PanicDelayDurationMS
= 100-5000 (msec).
- When a call is forwarded to an external phone number, the forwarded number is
hidden.
- Two new options, Broadcast and Urgent Broadcast, are introduced for Groups in the
interface.
- Turn the screen off by swiping to the right on any primary screen such as Event/Home,
Directory, and Settings screens.
- Haptic touch for the keyboard is a user option, accessible through user settings. A
vibration can be felt when typing to aid in typing accuracy.
- Expired messages and alerts are automatically removed from the Events screen to reduce
clutter.
- Page callback option now available to call a Vocera user directly rather than routing
the callback as an outside call.
- The callback button now displayed and supported for VMI
messages.
What's Fixed, Enhanced, or Improved
The following list contains fixes and improvements done in this firmware release and the V5000
product.
Release Fixes
Release 5.0.3.45
- G5W-3253—When 80MHz or 40MHz channels were enabled on the WLAN controller, the
Smartbadge
only display the center frequency. The Smartbadge now displays the Primary Channel.
- G5W-3538—Smartbadge did
not delete the expired message sent from Vocera Collaboration Suite using a
message template.
- G5W-3391—A message sent from the Vocera Collaboration Suite did not
display a subject.
- G5W-3890—Participants list for a text message sent to a distribution list did not
display on the senders call log.
- G5W-3939—A received VMI message with a callback option did not display the
CallBack button.
- G5W-3947—A received Page with a callback option did not display the
CallBack button.
- G5W-4195—Aruba quiet IE feature causes the radio to stop transmitting.
- G5W-4392—Smartbadge
sometimes displayed Requesting IP address after continuously failing
to authenticate.
- G5W-4831—Users could not accept, decline, or hold an incoming broadcast while a
broadcast call was in progress.
- G5W-5324—Event icons were missing when a call log event was tapped twice.
- G5W-5405—Incoming Call screen did not display when PTT Rx was interrupted by an
incoming call.
- G5W-5694—Add and Call buttons
disappeared in a chat participant screen.
- G5W-5707—Choppy audio was observed with Aruba Infrastructure when UAPSD was
disabled on the AP, and UAPSD enabled on the Smartbadge.
- G5W-5739—While navigating between Chats and Participants screens, the
Call button sometimes disappeared.
- G5W-5742—Favorite and unfavorite action could not be performed accurately by
one-click on the Favorite button.
- G5W-5744—Quick reply and Keyboard
options disappeared in the chat layer.
- G5W-5815—Pressing the DND button during the
Welcome Tutorial
did not end
the tutorial while a call was on hold with another call.
- G5W-5927—Broadcast audio was not heard on the Bluetooth headset.
- G5W-5968—802.11v was being erroneously enabled and was not functional. It is now
disabled.
- G5W-5994—If the title name of a participant was more than 15 characters, the
title was truncated.
- G5W-6020—When announcing through the speaker option is on, the audio prompts
played out of the speaker, in the handset mode, had lower volume than the speaker
mode.
- G5W-6125—Could not place calls to a telephone number using a dial pad after
putting the ongoing call on hold.
- G5W-6178—Received page alert did not display under messages or alerts.
- G5W-6204—Genie did not respond if the call button was held for 1.5 seconds to log
in.
- G5W-6212—There was no audio between a Smartbadge and a
Badge in a conference while another unicast call between them was on hold.
- G5W-6270—Expired alerts were not removed.
- G5W-6271—The alert expired message was not displayed when a user viewed an
expired alert.
- G5W-6272—Response options were not hidden when an alert expired.
- G5W-6326—Setting server IP address from the Admin menu returned an error for a
valid IPv4 address.
- G5W-6399—Notification tone was played, and a notification banner was displayed
for an outgoing page.
- G5W-6402—Quick Reply option displayed Press and
Hold Selection to edit twice on the Smartbadge.
- G5W-6569—No IGMP Version were shown in the badge logs.
- G5W-6719—While on the standby mode, the Smartbadge
received a roam trigger event at RSSI -68 instead of
-73.
- G5W-6872—Echo could sometimes be heard at the far end in the Handset Mode.
- G5W-6905—Keypad and search icons were missing in Group filtered Directory
layer.
- G5W-6986—Responding to an MCR option required multiple taps sometimes.
- G5W-7182 —A Page that has been read, may be flagged as unread if a user logs out
and logs back in again.
Release 5.0.2.163
- G5W-3476—When in a Conference call and placing the current call on hold to make
another call, the GUI did not indicate that there were multiple calls in progress.
- G5W-3845—Mass distribution message appeared as a conversation message instead of a
notification message.
- G5W-3888—Mass distribution message sent to a group with more than 50 members did not
display the participant list.
- G5W-3917—When a message with attachments was sent from VCS to the Smartbadge,
clicking show more messages, displayed empty messages and not
messages with attachment.
- G5W-3924—When a message was sent from VCS to a distribution list of participants
using Smartbadge, the following error was displayed No recipients found! Add participant(s) to
continue!.
- G5W-4109—When in off-campus mode the Smartbadge would
occasionally assert.
- G5W-4246—On rare occasions when moving through the “Request IP address” stage the
Wi-Fi radio would not return to power save mode.
- G5W-4095—The split scan channel list would continue to increase. This has now been
restricted to a limit of 10 channels
- G5W-4383—VMI messages from the Voice Server did not display VMI option response
selection.
- G5W-4431—Voice messages were not received if the Do Not Disturb (DND) button was
pressed before the arrival of the notification banner.
- G5W-4468—Ongoing panic call ended if the receiver got an incoming call and selected
the hold and accept option from the call screen.
- G5W-4686—A Smartbadge
configured into handset mode permanently did not enunciate incoming calls, even if it was
configured in the Voice Server.
- G5W-4756—Smartbadge screen
did not respond if the call was initiated from a chat session.
- G5W-4772—Roam failure reason codes have now been added to Smartbadge
logs.
- G5W-4778—Missed call and message alerts were not enunciated when the user returns
online after being off-network for a short while.
Release 5.0.1.87
- G5W-1609—When roaming frequently, the radio driver would occasionally restart.
- G5W-2845—Vibrator sometimes stayed on at times after the call button was
triggered.
- G5W-3074—Messages received from the web console did not contain a subject line.
- G5W-3166—Blank space appeared at the upper layer of the Directory screen.
- G5W-3364—When the USB-C analog headset were used, a pop sound was sometimes was heard
in idle mode.
- G5W-3379—Urgent voice Messages were displayed as normal messages in the call
history.
- G5W-3536—When selecting a timer for the DND feature, there was no indication which
timer option dash been selected.
- G5W-3560—Messages with attachments received from the web console were not indicated
in the Smartbadge.
- G5W-3632—In certain circumstances, when using the Secure Chat functionality, a white
box concealed a portion of the display.
- G5W-3752—Audible beep was not heard for unread message reminder alerts on the Smartbadge when the
user was in DND mode.
- G5W-3768—Audible beep was not heard for unread message reminder alerts on the Smartbadge.
- G5W-3796—Voice message state was not updated after the voice message was played.
- G5W-3846—When viewing search results after searching for users in the Directory, the
status of the search result was sometimes not correct.
- G5W-3850—When placing a Panic call on hold, the display did not reflect that the call
was held.
- G5W-3881—There were no options to accept or decline the incoming call when a panic
call was in progress on the press.
- G5W-3882—Message status did not update when a regular message was sent along with an
urgent message.
- G5W-3906—Chat and call buttons persisted on the call history screen.
- G5W-3916—It was not possible to add Vocera Secure Text users to new
conversations.
- G5W-3930—The search icon was displayed in the Group view.
- G5W-3941—Double-clicking contact titles in a list opened a gray text box.
- G5W-3984—When a call was initiated to a Group member, the call was placed to the
Group instead of the to the Group member.
- G5W-3993—Pressing the DND button during Instant Conference did not invoke the
Genie.
- G5W-3996—Screen would sometimes turn off while trying to send a text message when the
Smartbadge was in a
call using the handset mode.
- G5W-4031—Smartbadge did not go
out of DND mode if a call was initiated from the Smartbadge screen.
- G5W-4037—Initials were missing when the voice message was received for the first time
from a user.
- G5W-4041—Smartbadge lost
all the call history after a power cycle.
- G5W-4061—Voice message status received from yourself always appeared unplayed.
- G5W-4106—Message status was not updated when the user received a message while in the
chat screen.
- G5W-4107—The chat and call buttons on the user details screen disappeared.
- G5W-4121—The following error message "No recipients found!Add participants to
continue!" appeared up when a Smartbadge called a
Vocera Secure Text user.
- G5W-4130—The call icon was still filled with color even after ending the Urgent call
that was placed to a contact from the favorite list.
- G5W-4145—When rejoining a held broadcast call, the Genie call screen was
displayed.
- G5W-4194—With EAP authentication even if a PAC file was expired the Smartbadge did
not attempt to use the expired PAC file.
- G5W-4286—Broadcast call appeared as an "Unidentified call" in the call history.
- G5W-4312—The Smartbadge did not
authenticate correctly with an IAS authentication server with using PEAP authentication.
- G5W-4404—In the search screen, user availability status appeared grey for unavailable
users.
- G5W-4449—Group icon was missing in the Group view.
- G5W-4457—Users with on-call and monitor statuses did not receive a message.
- G5W-4490—Voice messages appeared played when a user logged out and then logged back
in again.
- G5W-4572—Pressing the physical Call button did not Hold and Accept the incoming call
during a panic call session.
Release 5.0.0.76
- G5W-4175—When a user tried to open a voice message while in an active call, a
Restart UI message appeared.
Release 5.0.0.73
- G5W-3598—When an Urgent message was received, two entries appeared in the message
history—one for the enunciated call and one for the message.
- G5W-3564—When an alert was received from a monitor alarm system, the subject
sometimes truncated in the summary view.
- G5W-3573—If a completely drained battery is inserted into the Smartbadge and a
USB C charger is applied, the Smartbadge may
fail to boot correctly.
- G5W-3559—When the calling party was put on hold by a remote party, there was no
visual indication that the local user has been put on hold.
- G5W-3914—When receiving an alert through the VMI gateway, the header displayed
“VMI Message.”
- G5W-2187—Speech Zone Fallback was integrated for V5000 Smartbadge.
- G5W-3591—The internal Smartbadge prompts now
use the same voice as the Vocera Genie (Jennifer.)
- G5W-2970—Search result screens could not be scrolled in portrait mode.
- G5W-1753—Battery and charging status displayed in an overlay when a charger was
connected.
Known Issues
The following section lists the known issues in this firmware release and the V5000 Smartbadge
product.
Known Issues in 5.0.3.45
As part of the resistance to dust and water ingress, the removable battery is a snug fit when
initially deployed with the Smartbadge. When removing the battery after sliding the latch to the
red position, it is recommended to apply a little pressure in the direction of the USB-C socket
to ease the removal of the battery.
The following list provides information about known product issues in the 5.0.3.45 firmware and
the Vocera Smartbadge:
Release 5.0.3.45
- G5W-2987—When using 802.11r roaming, Smartbadge does not support FT-Over DS
roaming; it supports over-the-air roaming.
- G5W-4994—When joining together multiple parties into a conference call, on some
occasions no audio will be heard when first joined. Putting the call on hold and resuming
it will restore the audio.
- G5W-5102—When replying to an MCR response by voice, the responded option is not
displayed.
- G5W-5226—During Broadcast and Urgent Broadcast calls, the name of the initiator
is displayed on the call screen instead of the Group name in all the Smartbadges.
- G5W-5282—When a call transfer is in progress and the user attempts to end the
transfer by pressing the DND button, the transfer is completed instead of being
ended.
- G5W-5372—Participant list is empty when a call is placed to an external
number.
- G5W-5608—Smartbadge
updates firmware multiple times in a cluster setup if the Voice Server nodes have
different firmware images loaded.
- G5W-5667—Sometimes, an empty event is displayed on the Home screen and cannot be
deleted.
- G5W-5826—MCR status on UI does not get updated if the user provides a voice
response to the enunciated VMI messages (all messages.)
- G5W-5979—Group name is not displayed in the initiator Smartbadge during
a broadcast call.
- G5W-6016—Search input field accepts numbers and special characters.
- G5W-6017—If the Directory screen is closed and re-opened after a minute, the
Directory screen does not display the default Favorites page in the Directory screen.
- G5W-6267—With WPA-PSK-SHA256, the Smartbadge is
sometimes unable to generate temporal keys in the four-way handshake.
- G5W-6239—Response from the Smartbadge to
server pings are delayed.
- G5W-6342 —On rare occasions, the Smartbadge may beep to indicate that there is an
unread message, but no message appears in the Home screen.
- G5W-6344—Message indicating successful PIN setup pops up for less than a
second.
- G5W-6395—Selecting a time for DND is considered as input when entering or
creating the PIN.
- G5W-6841—Deleting a character in the chat window with the delete key sometimes
resulted in more characters getting deleted.
- G5W-6900—UI displays the name of the conference initiator twice on the Smartbadge of the
user accepting the conference call first.
- G5W-6987—The chat icon inside a conversation disappears when a user clicks the
Choose a Response option.
- G5W-7002—A USB-C digital headset may not be detected when handset mode is
enabled.
- G5W-7016—Voice message events are not displayed under call logs.
- G5W-7019—Deleting alerts from endpoints does not reflect on the Vocera Smartbadge.
- G5W-7027—After you update the PIN timeout values, the Vocera Smartbadge still uses
the old PIN timeout value while prompting for the PIN entry.
Release 5.0.2.163
- G5W-3253—When 80MHz or 40MHz channels enabled on the WLAN controller, the Smartbadge will
display the center frequency.
- G5W-3538—Smartbadge does
not delete the expired message sent from VCS using a message template.
- G5W-4036—The user receives a normal call during DND after restarting VS
server.
- G5W-4195—Aruba quiet IE feature causes the radio to stop transmitting. Disabling
the Aruba Quiet IE feature works around this issue.
- G5W-4831—User cannot accept, decline or hold incoming broadcast calls when another
broadcast call is in progress.
- G5W-5102—When replying to an MCR response by voice, the response options are not
displayed.
- G5W-5667—Empty events are displayed on the Home screen and not able to delete
it.
- G5W-5707—Choppy audio is observed when UAPSD is enabled in the Smartbadge and
UAPSD is disabled in AP. Workaround: If UAPSD is enabled or disabled in the
Smartbadge it needs to enabled or disabled in the Access Point too.
- G5W-5824—Alert tone plays while VMI message is enunciated.
- G5W-5979—Group name is not displayed in the initiator Smartbadge during
a broadcast call.
Release 5.0.1.87
- G5W-3925—When a conversation that expires in 5 minutes is initiated from VCS to
the Smartbadge,
a notification of the conversation expiry is not displayed.
- G5W-3933—When a conversation with MCR that expires in 5 minutes is initiated from
VCS to the Smartbadge, a
notification of the conversation expiry is not displayed.
- G5W-4154—The Smartbadge does not support DisplayShortName and
DisplayShortCallerName badge property yet.
- G5W-4802—While typing messages, occasionally keys in the keyboard do not go back to
the original position.
Release 5.0.0.73
- G5W-1609—When roaming frequently, the radio driver may restart.
- G5W-2809—LEAP Authentication may fail due to an incorrect size PMK.
- G5W-2900—During an 802.1x association, the first attempt may fail due to a delay,
causing a second attempt which is successful.
- G5W-3026—When using Cisco WLC 8.3 where both 802.11ac and 802.11n are disabled, the
Smartbadge ping
messages are not passed to the Vocera Voice server. This problem is resolved with Cisco WLC
8.5.
- G5W-3074—Messages received from the web console do not contain a subject
line.
- G5W-3364—When using a USB-C analog headset, a pop sound may sometimes be heard in
idle mode.
- G5W-3379—Call log displays Urgent voice messages as normal voice messages.
- G5W-3476—When in a Conference call and placing the current call on hold to make
another call, the GUI does not indicate that there are multiple calls in progress.
- G5W-3536—When selecting a timer for the DND feature, there is no indication which
timer option has been selected.
- G5W-3560—If an attachment is sent from a Smartphone client to the Smartbadge, there
is no indication that there is an attachment.
- G5W-3566—When deploying the Vocera Smartbadge with a
standalone AP in a test environment, the Smartbadge may take
several minutes to complete its DHCP transaction. This problem does not occur in a Wireless LAN
environment.
- G5W-3632—In certain circumstances, when using the Secure Chat functionality, a white
box may conceal a portion of the display. Workaround: Dismissing the conversation and
restarting or swiping to a new layer resolves this issue.
- G5W-3846—When verbally acknowledging a multiple-choice response alert, the display
does not indicate that the alert has been acknowledged.
- G5W-3850—When placing a Panic call on hold, the display does not reflect the held
call status.
- G5W-3852—While adding a participant to a chat conversation, and rotating the Smartbadge to
portrait mode, to portrait, the Search key appears instead of the Add key.