Welcome to the Vocera Operation Tools solution! This new Vocera solution is designed to facilitate secure and efficient customer access to the Professional Services (PS) team for support via a new cloud-based portal.

The Operation Tools portal allows a PS representative to remotely connect to the customer's environment on demand. The customer enables connection to their environment via the Web, Command Line, or File Transfer methods.

PS representatives can log into https://tools.vocera.io using their Vocera Active Directory (AD) account credential.

In the Operation Tools portal, PS can:

• View the connected appliances per customer. The dashboard displays the connectivity status of customer appliances (control connection status displays available/not available, SSH tunnel status displays active/passive).

• View the health status of specific systems. This dashboard intelligently highlights the most important current counters of the specific deployment. All counters from the historical perspective are also provided.

• View the customer's environment information, including network, license, health status, active services, and software.

This section summarizes the new features in the recent releases of Vocera Operation Tools.

The Vocera Operation Tools application requires the following third-party components:

Component	Minimum Requirement
Web Browser	Google Chrome Mozilla Firefox Microsoft Edge based on Chromium

This section provides information about fixes and improvements made to the Vocera Operation Tools solution.

This section provides information about known product defects and limitations in the current release.

Vocera Operation Tools is a new product in this release, therefore, no known issues have been reported.