The following devices have been certified to be compatible with Vocera Edge and Vocera Edge Communications 4.11 and later:

Apple iPhone SE
Apple iPhone 11
Apple iPhone 12
Apple iPhone 13

All of these devices can be used as shared devices and for BYOD. However, Vocera recommends the latest iPhone SE or later for voice (VoIP).

The following Apple iOS operating systems are certified:

iOS 14
iOS 15
iOS 16

Vocera has tested and approved of the Mophie Juice Pack Air and Apple Battery Case for all listed devices.

Vocera has tested and approved of the following compatible power solutions:

SIG-10 (open)
Multi-dock: Griffin MultiDock (locked)

Upgrade Required for Apple iOS 16 Users

New and Enhanced Features

What's New in Vocera Edge Communications - iOS 4.11.4 (HF4)

Vocera Edge Communications - iOS 4.11.4 (HF4) is a maintenance release only. There are no new features in this release.

What's New in Vocera Edge Communications - iOS 4.11.3 (HF3)

Vocera Edge Communications - iOS 4.11.3 (HF3) is a maintenance release only. There are no new features in this release.

What's New in Vocera Edge Communications - iOS 4.11.2 (HF2)

Vocera Edge Communications - iOS 4.11.2 (HF2) is a maintenance release only. There are no new features in this release.

What's New in Vocera Edge Communications - iOS 4.11.1 (HF1)

Vocera Edge Communications - iOS 4.11.1 (HF1) is a maintenance release only. There are no new features in this release.

What's New in Vocera Edge Communications - iOS 4.11.0

Care Role Forwarding (CRF) to a BYOD Device (Device Phone)
- Description: When a caregiver is on a BYOD device and assigned to a care role configured with CRF, a cell phone number is required in the Vocera Edge Settings so the caregiver can be reached. If the device in use does not yet have one configured, the caregiver will be prompted to enter the number. The number will auto-populate as a non-modifiable “Device Phone” entry in Enterprise Manager, Caregiver, Contacts. When the commonly known care role extension is dialed, Vocera Edge will call the assigned caregiver's device phone. After a defined amount of time, if there is no answer (reaching someone’s voicemail is considered an “answered call”), Vocera Edge will dial the CRF fallback number (if configured). Once the caregiver is unassigned from the care role, his or her device number will be cleared from the calling logic so as not to call that caregiver when not appropriate.
- Configuration and Maintenance: To toggle CRF to Cellular on, go to: Enterprise Manager, Settings, Security, Advanced Settings, and select Care Role Forwarding Cellular Update Enabled.

Offline Mode
- Description: During an internet outage at the hospital, for a cloud deployment, users will still be able to use the following features:
  1. Users will be able to log out and re-authenticate from Security Mode
  
  2. Users will be able to use the phone and phone directory including care teams
- Configuration and Maintenance: Enterprise Manager, Settings, Security, Advanced Settings, all Offline Mode Settings must be configured.

SMS Escalation
- Description: SMS Escalation allows users to configure their user preferences so they receive an SMS text message notifying them that they have unread messages in their Inbox that require their attention. Users with the Edit Contact Info permission will be able to enter a 10-digit phone number that will receive the SMS text message.
- Configuration and Maintenance: Enterprise Manager, Settings, Security, Advanced Settings, Escalate to SMS. On the mobile device, the following settings must be configured: Profile, Preferences, Inbox Reminders, Escalate to SMS.

Extension Recycling
- Description: If a caregiver doesn't use their extension for the configured number of days setup in Enterprise Manager, it will expire and the extension returns to the pool to be used by someone else.
- Configuration and Maintenance: Enterprise Manager, Settings, Security, Advanced Settings, Unused Extension Expiration.

Vocera Edge Communications VoIP Users are able to Place Calls to Badge Users
- Description: When configured, Vocera Edge Communications VoIP users can place calls to Badge users. Similarly, Badge users can place calls to Edge users on a VoIP network.
- Configuration and Maintenance: Enterprise Manager: Settings, Security, Advanced Settings, Badge Calling Enabled

Fixed Issues

What's Fixed in Vocera Edge Communications - iOS 4.11.4 (HF4)

Fixes specific issue with some iOS 16.0.x devices that prevents proper registration to VoIP servers.
Fixes timing issue with IDP (SAML) web authentication and Edge application that prevents app login.
The "Alert Messaging Error" banner now no longer briefly appears when the app is placed in the foreground.

What's Fixed in Vocera Edge Communications - iOS 4.11.3 (HF3)

When using iOS 16, tapping the action icons and buttons in the top bar of the Assignments tab now produces the correct responses.

What's Fixed in Vocera Edge Communications - iOS 4.11.2 (HF2)

Improved user experience and stability when auto logout or security token timeout reached.
Reduced error notification frequency.

What's Fixed in Vocera Edge Communications - iOS 4.11.1 (HF1)

A setting has been added that warns the user that calls and alerts may be missed when the app is swiped closed. By default, this setting is turned off. Contact your Technical Account Manager (TAM) if you want this setting to be activated.
Warnings now appear at 24 hours and one hour before a BYOD user using persistent login is about to be automatically logged out after the system-determined amount of login time. The user has the option to re-authenticate to stay logged in instead of being logged out.

What's Fixed in Vocera Edge Communications - iOS 4.11.0

Fixed issue where caregiver put the application in the background and did not receive an audible ring when a call came in.

Known Issues

This section provides information about known product defects and limitations.

EDGEM-1450 The new emojis that have been made available in Apple iOS 16.4 and later are not displayed properly on Android devices, Web Messenger, and Enterprise Manager.
EDGE-1525 On devices using Apple iOS version 16.0, calls may not be heard if you go to Device Settings Focus > Do Not Disturb > Apps on your device and then select either Allow Notifications From or Silence Notifications From.
EDGE-1720 On devices running Apple iOS version 16.1, the background color of the user and status field on the single message conversation screen is not teal blue.
EDGE-1726 On devices running Apple iOS version 16.1, a black call kit screen flashes when a call recipient performs an Assisted Transfer.
EDGE-1749 On the Phone tab of the PatientContext Comms screen, the Call Forwarding icon is not clearly displayed.
EDGE-1762 The Vocera Edge Clinical iOS application may occasionally terminate if a video call is ended quickly before it is answered.

Vocera Edge Communications iOS Release Notes

Version 4.11.4.0400

Updated: July 8, 2024

About Vocera Edge Communications

Vocera Edge Compatible Mobile Devices