• Disable Calling and Messaging When Offline or Busy

  • Description: Edge can be configured to prevent users from calling or messaging offline or busy caregivers using Cellular-enabled or BYOD devices. When a user contacts the caregiver, Edge displays a "Communication Restricted" message stating that the caregiver cannot be messaged or called until they are online.

  • Configuration and Maintenance: To enable this feature:

    1. Go to Enterprise Manager > Configuration.
    2. Select either Clinical Profiles to update the permission for all caregivers under one clinical profile or Caregivers to update the permission for one caregivers.
    3. Click the Edit button for the clinical profile or caregiver.
    4. Open the Permissions tab, then click Edit (for a clinical profile) or Edit Caregiver Permissions (for caregivers).
    5. Update the Disable Communications When Offline permission to Allowed.

    To include Busy caregivers, go to Enterprise Manager > Settings > Security > Advanced Settings. Update the Include Busy for Disable Comms setting to true.

• QGenda On-Call Instructions

  • Description: When contact information is provided for an on-call user, this information should be accessible from the Vocera Edge Clinical app. This enables a caregiver to get in touch without delay.

  • Configuration and Maintenance: QGenda integrated with Vocera Edge Enterprise Manager. Contact information for user entered in QGenda and then synchronized in Edge.

No new features in this release.

No new features in this release.

• Care Role Forwarding (CRF) to a BYOD Device (Device Phone)
  • Description: When a caregiver is on a BYOD device and assigned to a care role configured with CRF, a cell phone number is required in the Vocera Edge Settings so the caregiver can be reached. If the device in use does not yet have one configured, the caregiver will be prompted to enter the number. The number will auto-populate as a non-modifiable “Device Phone” entry in Enterprise Manager, Caregiver, Contacts. When the commonly known care role extension is dialed, Vocera Edge will call the assigned caregiver's device phone. After a defined amount of time, if there is no answer (reaching someone’s voicemail is considered an “answered call”), Vocera Edge will dial the CRF fallback number (if configured). Once the caregiver is unassigned from the care role, his or her device number will be cleared from the calling logic so as not to call that caregiver when not appropriate.
  • Configuration and Maintenance: To toggle CRF to Cellular on, go to: Enterprise Manager, Settings, Security, Advanced Settings, and select Care Role Forwarding Cellular Update Enabled.

• Option to hide video panels during a video call
  • Description: Users have the option to hide the video panels located on the bottom of the screen. These panels display the other video participants. This may be useful in certain scenarios, where being able to view the image on the entire screen is more useful than seeing the other participants.
  • Configuration and Maintenance: N/A

• First name, first initial of last name added to video panels
  • Description: When users display on screen for a video call, their first name and first initial of their last name displays underneath their image on the video panels. If the user's image is on the main screen, their name will display in the top, right corner.
  • Configuration and Maintenance: N/A

• "Care Team" added as a choice when adding users to an ongoing call
  • Description: When a video call is initiated from the Care Team, users may select the plus + sign to add another individual to the call. The screen that displays will show Favorites, Browse, Care Team and On-Call. Users may select Care Team and select the remaining individual(s) to join the call.
  • Configuration and Maintenance: N/A

• Send and Calculate Analytics for Video
  • Description: Video call metrics (quality score metric per video call user) is viewable on the Video Call Detail report. Group video call metrics (quality score metric per video call user) is viewable on the Video Call Detail Report.
  • Configuration and Maintenance: N/A

• Offline Mode
  • Description: During an internet outage at the hospital, for a cloud deployment, users will still be able to use the following features:

    1. Users will be able to log out and re-authenticate from Security Mode

    2. Users will be able to use the phone and phone directory including care teams

  • Configuration and Maintenance: Enterprise Manager, Settings, Security, Advanced Settings, all Offline Mode Settings must be configured.

• SMS Escalation
  • Description: SMS Escalation allows users to configure their user preferences so they receive an SMS text message notifying them that they have unread messages in their Inbox that require their attention. Users with the Edit Contact Info permission will be able to enter a 10-digit phone number that will receive the SMS text message.
  • Configuration and Maintenance: Enterprise Manager, Settings, Security, Advanced Settings, Escalate to SMS. On the mobile device, the following settings must be configured: Profile, Preferences, Inbox Reminders, Escalate to SMS.

• Extension Recylcing 
  • Description:  If a caregiver doesn't use their extension for the configured number of days setup in Enterprise Manager, it will expire and the extension returns to the pool to be used by someone else.
  • Configuration and Maintenance: Enterprise Manager, Settings, Security, Advanced Settings, Unused Extension Expiration.

• EDGEM-2871 The Edge Client now correctly supports the $patientAltId app link parameter outbound from Vocera Edge. When a user clicks an Epic link that contains the $patientAltId, the Vocera App launches the Epic app and correctly links to the identified patient.

• EDGEM-868 Twilio masked calls no longer drop when made to extensions.
• EDGEM-1711 The app no longer crashes when accessing a patient displayed in search results.
• EDGEM-2032 The app now correctly closes the Other Actions dialog box after the user selects Ack or ESCALATE to acknowledge an alert.
• EDGEM-2043 The app now dials the correct phone number and extension when a BYOD device is using Custom Caller ID.

• Improved user experience and stability when auto logout or security token timeout reached.

• Resolved issue where users had their headset on and accepted a video call and the call went to their speaker instead.
• Fixed issue where user logged into the Vocera Edge Communications application with Persistent Login turned on and screen locked and user wasn't showing as available and messages were not going through.