The documentation for
From this online help location, you can download the PDF version of the
You must be using a supported device and operating system to be able to run
Enterprise Devices are those on which Vocera does extensive device performance testing for voice quality and wireless connectivity. They are recommended for use in an enterprise environment.
These devices meet the minimum specifications for our product. Quality of experience may vary based on manufacturer and device model. Vocera support for these devices is on a reasonable effort basis.
Apple iPhone 5S
Apple iPhone 5C
Apple iPhone SE
Apple iPhone 6 and 6 Plus
Apple iPhone 6S
Apple iPhone 6S Plus
Apple iPhone 7
Apple iPhone 7 Plus
Apple iPhone 8
Apple iPhone X
Apple iPhone XR
Apple iPhone XS
Apple iPhone 6S and later models are recommended for an optimal Wi-Fi roaming experience. iPods and iPads are not recommended for use due to poor Wi-Fi roaming performance.
iOS 11.0 or later.
Vocera recommends that you do not upgrade to a new OS version until it has been validated to work correctly with
This release includes the following new features and functionality.
VCS display improvements.
The VCS user experience has now been improved for devices with large screens, such as the iPhone X, and for the iOS 13 operating system.
Features marked with an asterisk * require
Text can be copied and pasted in message conversations and alerts.
You can now copy existing text from a conversation or alert and paste it into another conversation.
This text cannot be pasted into apps other than
* You can now define fields to be included in message templates.
When you create a message using a message template, the system administrator can define one or more fields that are to be included in messages that are generated from this template. Any of these fields can be set to be required fields. When fields are supplied, the field labels and text are included in the message body.
* Do Not Disturb now provides a timer capability.
You can now indicate that you are not to be disturbed by either messages or calls for a specified period of time.
* Patient name now included on Secure Messages screen if available and no subject defined.
If a message has no message subject, and patient information has been provided for the message, the patient name is now displayed on the Secure Messages screen where the subject is normally displayed. The patient name does not become the message subject.
Remind Me Later option now available for messages of Normal priority.
You can now use a profile option to enable the Remind Me Later capability for messages of Normal priority.
* Adding pictures to messages may now be disabled.
An administrator can now use options in the
Job title now specified for care team member if no role assigned.
When viewing a patient care team, if no role has been specified for a care team member, the team member's job title is displayed.
* Quick messages now available.
Commonly-used messages, such as "I am with a patient", can now be stored in your device as quick messages. This enables you to respond immediately to common situations. You can create your own quick messages or use quick messages that your administrator has defined for you.
* You can now be notified when your status changes to On-Call or Not On-Call.
If you are a member of an On-Call Distribution List, the
You can now send a message to any user with information about any patient.
From the information screen for a patient, you can now send a message to any favorite or contact. A link to this patient information is included in the message if the user has permission to view patient information.
Site selection now preserved when you log out and log in again.
When you have selected a site to display and you log out of VCS on your iOS device and then log in again, your site selection is now preserved.
Link to Vocera Care Experience Care Inform now provided in patient care team display.
When you are using VCS on an iOS device and you are viewing a patient care team, a link is now provided that allows you to access Vocera Care Experience Care Inform.
This release includes the following fixes.
No fixes have been included in this release.
VCS-3285 - Contacts page now includes Sites button for users not on Vocera Voice Server.
If a VCS user does not have a matching user account on a Vocera Voice Server, the Sites button did not appear when displaying the Contacts screen. This problem has been fixed.
VCS-15069 - VCG server list now updated properly when site changed.
When your iOS device is using VCS, and you switch from one site to another, the VCG server list is now updated properly.
VCS-15367, VCS-15377 - VCS Application data now cannot be backed up to the Apple cloud.
This increases security and prevents application data restoration to a different device.
VCS-16481, VCS-16482 - On-call and escalation distribution lists now sorted properly.
When you are viewing an on-call distribution list or an escalation distribution list, the users in the list are now sorted in the correct order.
VCS-16956 - Audio now working properly when calls automatically answered while app is in background.
When you receive an urgent call while your app is in the background, and the call is automatically answered, the audio for this call is now working properly. There will be a short delay before an audio session starts for all Vocera calls and broadcasts.
This release includes the following known issues and limitations for versions of the
VCS-3220 - Notification tones are mixed and played at the same time.
If you receive multiple messages with different priorities simultaneously, the notification tones for all of the received message priorities are played.
VCS-3235 - Some Help screens do not scroll properly (iPhone X).
Some onscreen help screens do not scroll properly when running
VCS-3326 - Logout message not heard when
If you log into another device when you are already logged into
VCS-17224 - Access point MAC address unretrievable when
If you are using iOS 13, the access point MAC address (BSSID) cannot be retrieved and returns
an incorrect MAC address when