Vocera Voice Server Administration Console Help

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  • Getting Started
    • About the Vocera Administration Guide
    • About the Vocera System Software
      • Main Components
      • Software Utilities for Badge Configuration
      • Specialized Modules
      • Optional Software Components
      • Vocera Technical Support Tools and Software Utilities
    • Using the Vocera Control Panel
      • Vocera System Tray Icon
      • Displaying Vocera Control Panel Help
      • Vocera Control Panel Menus
      • Determining the Status of the Server
      • Stopping and Restarting the Server
      • Controlling the Display of Events
      • Using the Cluster Menu
      • Changing the Vocera Voice Server IP Address
      • Shutting Down the Vocera Voice Server
    • Using the Administration Console
      • Browser Requirements
        • Configuration Recommendations for Internet Explorer
      • Logging In
        • Logging In Using Active Directory Authentication
        • Logging In Using Vocera Authentication
        • Logging In Using the Default Administrator Account
      • Administration Console User Interface
      • System and Tiered Administrators
        • System Administrators
          • Administrative Groups
          • Ongoing Maintenance
        • Tiered Administrators
          • Setting Up Tiered Administrators
      • Administration Console Security
        • SSL Access
          • Changing the SSL Configuration
          • Creating a New SSL Certificate
        • Report Server IP Address
      • Monitoring Badge Activity
      • Displaying Vocera Documentation
        • Displaying Documentation Online
        • Displaying Help
  • Sites and Locations
    • Working with Multiple Sites
      • Site Terminology
        • About the Home Site
        • About the Current Site
        • About the Global Site
      • Calling Between Sites
      • Using Site Filters
      • Recording a Name for a Site
      • Managing Site Information
        • Adding or Editing a Large Number of Sites
          • To Add or Edit a Site
        • Playing with Easter Eggs
          • Disabling Easter Eggs
        • Deleting Sites
        • Transferring Site Data
          • Select Transfer Entities
    • Working with Locations
      • Defining Locations
      • Recording a Location Name
      • Access Point Location Information
        • Adding and Editing Locations
        • Location Information Page
        • Access Points Page
        • Neighbors Page
        • Using Voice Commands to Assign Access Points
        • Deleting Locations
  • Users, Groups, and Permissions
    • Managing Users
      • Before You Add Users
      • Enabling Login/Logout Voice Commands
      • Recording Name Prompts for a User
      • About Users and Telephone Numbers
        • Choosing Between Vocera Extensions, Desk Phones, or Dynamic Extensions
        • DTMF Matching
      • Allowing Users to Register Themselves
      • About Temporary Users
      • Generic User Profiles
      • Adding or Editing a User Profile
        • Basic User Information
        • User Phone Information
        • User Speech Recognition
        • Group Membership
        • Department List
        • Forwarding Options
      • About Care Team Connect
        • Enabling Direct Call
        • Disabling Direct Call
      • Deleting Users
    • User Console Overview
      • Editing User Data on the User Console
    • Vocera Access Anywhere
      • Types of Access to the Genie
      • Administering Vocera Access Anywhere Licenses
      • Guest Access and Direct Access Numbers
      • Enabling Vocera Access Anywhere
      • Authenticating Users by Caller ID
      • Authenticating Users by Password
      • Vocera Access Anywhere Special Keys
      • Testing Vocera Access Anywhere
    • Working with Groups and Departments
      • About Group Properties and Permissions
      • About Groups and Sites
      • Group Managers
      • Group Device Managers
      • Groups with Temporary Membership
      • About the Built-In “Everyone” Group
        • The “Everyone Everywhere” Group
      • About the Built-In VST Groups
      • About the “Operator” Group
      • Recording a Name for a Group
      • About Groups and Departments
        • Sub-departments
        • Department Membership
        • Departments and Accounting
        • Departments and Voice Commands
      • About Call Flows
        • Call Scheduling
        • Call Forwarding
      • About Instant Conferences
      • Adding or Editing a Group
        • Basic Group Information
        • Department Groups
        • Group Members
        • Forwarding Options
        • Group Permissions
        • The Group Conference
      • Deleting Groups
      • Maintaining Department Groups
    • Working with Permissions
      • Accumulating Permissions
      • Default Permissions
        • Permissions for the “Everyone” Group
      • Revoking Permissions
      • Permissions for Administrators
      • Using the Permission Browser
        • Parts of the Permission Browser Screen
          • Permission Browser Buttons
          • Permission Filter
          • Permissions List Icons
        • Comparing Permissions of Different Users or Groups
      • Working With Reminders
      • Improving Speech Recognition for Frequently Called Users and Departments
        • Speech Recognition Improvement for Frequently Called for Departments
          • Enabling the Favor Frequently Called Feature for Departments
        • Improve Speech Recognition with the Favor Frequently Called Feature for Users
          • Enabling Frequently Called for Individual Users
          • Enabling the Favor Frequently Called Feature Globally for Users
        • Collecting Call Statistics for Frequently Called Departments
        • Viewing Call Statistics for Frequently Called Departments
        • Best Practices for Frequently Called Departments
  • Status Monitor and Address Book
    • Status Monitor
      • Badge Status Monitor
      • Group Status Monitor
      • Device Status Monitor
    • Using the Address Book
      • Using Voice Commands with Address Book Entries
      • Recording a Name for an Address Book Entry
      • The Address Book for the Global Site
      • Adding or Editing an Address Book Entry
        • Basic Address Book Entry Information
        • Speech Recognition
      • Deleting Address Book Entries
      • Using Macros in Address Book Entries
        • Calling Home
        • Night-Bell Pickup
      • Forwarding Calls to a User's Pager
  • System Settings, Defaults, Clusters, and Active Directory Authentication
    • System Settings
      • Displaying License Information
      • Setting Passwords
      • Setting System Preferences
        • Using Voice PIN Authentication
          • Setting Up Voice PIN Authentication
          • Troubleshooting Voice PIN Authentication
      • Setting Sweep Options
      • Setting Backup Preferences
        • Backup Settings
        • Scheduling an Automatic Backup
      • Configuring Enhanced Voice
        • Enabling an Enhanced Voice Feature
        • Disabling an Enhanced Voice Feature
        • Performing a Health-Check
    • Updating Server Properties Manually
      • Server Properties
      • Setting Text Message Enunciation Properties
        • To set text message enunciation properties:
        • Specifying MsgEnunciateMode Per VMI Client or Site
    • Setting System Defaults
      • Overriding User Settings
      • Choosing Genie Settings
      • Choosing Badge Notifications
      • Choosing Miscellaneous Settings
      • Choosing Advanced Speech Settings
    • Configuring and Managing Clusters
      • About Vocera Voice Server Clusters
        • Discovery Mode
        • Sequence of Failover Events
        • Badges and Clusters
        • Data Synchronization
          • Synchronizing Extensive Changes
          • Performing a Manual Restore from a Backup File
        • Cluster Email Notifications
        • Network Problems and Clustering
          • The Self-Healing Mechanism
          • Troubleshooting Network Problems and Clusters
          • Manually Rejoining a Split Brain
          • Remote Restore Failures
          • Planned Network Outages
        • Geographically Distributed Clusters
          • Manually Rejoining Independent Clusters
      • Setting up a New Cluster
      • Adding a Node to an Existing Cluster
      • Editing the Information for a Clustered Node
      • Removing a Server from a Cluster
      • Changing the Failover Sequence
      • Failing Over and Restarting Clustered Servers
      • Add/Edit Cluster Server
      • Updating Property Files for a Cluster
    • Configuring Active Directory Authentication
      • About Active Directory Authentication
        • Supported Versions of Active Directory
        • User ID and Password Limits
        • Login Map Field Requirements
        • Using a Global Catalog Server
        • Vocera Administrator Account Authentication
        • Windows Domain Password Policies
        • Coordinating with Your IT Department
      • Using the Active Directory Page
        • Active Directory Configuration Table
        • Active Directory Configuration Buttons
      • Adding or Editing an Active Directory Configuration
      • Testing an Active Directory Connection
      • Connecting to and Disconnecting from an Active Directory Configuration
        • Refreshing the Status of an Active Directory Configuration
        • Monitoring an Active Directory Connection
      • Testing a User Login
        • Test Active Directory User Login Error Messages
      • Deleting an Active Directory Configuration
      • Enabling and Disabling an Active Directory Configuration
      • Managing Active Directory Certificates
        • Configuring Active Directory for SSL Access
        • Verifying that SSL Is Enabled on Active Directory
        • Exporting the Active Directory SSL Certificate
          • Using the Certutil Utility to Export a CA Certificate
          • Requesting the Root CA Certificate from the Web Enrollment Site
        • Adding the Active Directory SSL Certificate to the Vocera Voice Server Java Keystore
      • Troubleshooting Active Directory Connectivity
        • Handling Active Directory Authentication Response Timeouts
        • Turning Off Active Directory Authentication
  • Telephony
    • Telephony Basics
      • Working with Phone Numbers
      • Telephony High Availability
        • Vocera SIP Telephony Gateway and PBX Failover Support
      • Telephony in a Multi-Site Environment
        • About Shared Telephony
          • Shared Telephony Deployment Scenarios
          • Shared Telephony and Incoming Calls
          • Shared Telephony and Outgoing Calls
          • Shared Telephony and Desk Extensions
        • Connecting to a Site to Use Its Telephony Server
        • Multi-Site Inbound Redundancy Using DNIS
          • Multi-Site Inbound Redundancy and Shared Telephony
      • Telephony Email Alerts
    • Configuring Telephony
      • Configuring Basic Information
        • Configuring IP and SIP Settings
        • Configuring the Hunt Group Numbers
          • Calling the Guest Access Number
          • Calling the Direct Access Number
      • Configuring Access Codes
        • Exceptions to Access Codes
        • Adding the Voicemail Access Code
        • Configuring Access Code Exceptions
          • Adding Access Code Exceptions
          • Editing Access Code Exceptions
          • Deleting Access Code Exceptions
      • Configuring Toll Information
        • Configuring Toll Info Exceptions
          • Adding Toll Info Exceptions
          • Editing Toll Info Exceptions
          • Deleting Toll Information Exceptions
      • Configuring Direct Inward Dialing
        • About Direct Inward Dialing
        • Adding and Editing DID Information
        • Deleting DID Information
      • Configuring Telephony PINs
        • About Telephony PIN Fields
        • Specifying Telephony PIN Information For a Site
      • Configuring Dynamic Extensions
        • About Dynamic Extensions
        • Specifying Dynamic Extensions for a Site
        • Duration of Dynamic Extensions
        • Sites and Dynamic Extensions
      • Configuring Shared Telephony
        • Adding and Editing Telephony Sharing Information
        • Deleting Telephony Sharing Information
      • Working with Pagers
        • About Vocera Paging
          • Pagers and DID Numbers
          • Paging Progress Indicator
        • Configuring Paging
        • Pagers and Subscriber IDs
        • Customizing Pager Strings in the Properties File
      • Specifying Fixed-Length Numbers
      • Configuring VMI Telephony Properties
      • Additional Setup
        • Additional Telephony Configuration Tasks
        • Additional Telephony Configuration by Users
        • Customizing the Prefix Used for Urgent Broadcasts
    • Configuring VSTG and VCG Properties
      • Vocera SIP Telephony Gateway and Vocera Client Gateway Architecture
      • About vgwproperties.txt
        • Modifying vgwproperties.txt
      • Configuring Ports
        • Vocera SIP Telephony Gateway Ports
        • Vocera Client Gateway Ports
      • Configuring Logging
      • Configuring Jitter Tolerance and Jitter Buffer Settings
        • Jitter Tolerance
        • Jitter Buffer
      • Specifying the Companding Algorithm (mu-law or A-law)
      • Configuring Call Tracing
      • How the Vocera SIP Telephony Gateway Handles Paging Dial Strings
      • Configuring DTMF
        • Handling DTMF in the RTP Payload
      • Configuring SIP Provisional Message Reliability
      • Configuring Ring Back Options
      • Configuring Trunk Access Codes (TACs)
        • Sample Vocera SIP Telephony Gateway Trunk Access Code Properties
      • Configuring Global Gain Control
      • Configuring Caller Information
        • Caller Information in the Dial Signal from Vocera Voice Server
        • Call Scenarios Involving Caller Information
        • Suppressing Dial Signal Caller Information
      • Configuring Calling Party Number Prefixes for Incoming Calls
      • Detecting the Connection to the IP PBX
      • Configuring a Vocera SIP Telephony Gateway with Dual NICs
      • Overriding the Call Signaling Address to Connect to a Different IP-PBX
      • Using UDP, TCP, or TLS Transport to the IP PBX
        • Configuring TLS Transport
          • TLS Negotiation
          • TLS Certificates
            • Updating TLS Certificates
          • TLS Configuration Tasks
          • Configuring TLS for CUCM
      • Enabling Multicast Support
      • Configuring Auto-Answer Properties
  • Server Maintenance and Email Setup
    • Performing Server Maintenance
      • Server Maintenance
        • Backing up and Restoring Data
        • Stopping and Starting the Vocera Voice Server
        • Performing System-level Backups
      • Importing Data from a CSV File
        • About the Templates
        • Sites and Templates
        • Preparing CSV Files
        • Importing Text into Microsoft Excel
        • Importing Groups in Multiple Passes
        • Validating and Importing Data
      • Exporting Data to a CSV File
      • Updating the Vocera Database
        • Updating Users, Groups, and Devices with CSV Files
        • Deleting Users or Devices with CSV Files
        • Merging Device Data with CSV Files
        • Emptying the Vocera Database
      • Checking Data
        • Checking Names
          • Buddy Names and the Data Check
        • Correcting Name Items
        • Checking and Correcting Phone Numbers
        • Checking and Correcting Group Items
        • Checking and Correcting Departments
        • Data Check Warnings
      • Working with Server Log Files
    • Email Setup
      • Sending Email Alert Messages
      • Sending Voice Email
      • Sending Email Messages to Vocera Devices
      • Configuring Email Settings
        • Configuring Email Server Settings
        • Configuring Mailbox Settings
          • Incoming Mail Settings
          • Outgoing Mail Settings
        • Configuring Alerts Settings
  • Device Management and Reports
    • Device Management
      • About Device Management
      • Device Management Guidelines
        • Enterprise Guidelines
        • Unit Guidelines
        • Managing and Caring for Devices and Accessories
          • Cleaning Vocera Devices and Protective Sleeves
          • Providing Attachment Options to Staff
        • Upgrading from Another Device Inventory System
      • Device Management Licensing
      • Device Management Roles
        • System Device Manager Responsibilities
        • Group Device Manager Responsibilities
        • Device Management Capabilities per Role
      • About Serial Numbers and MAC Addresses
      • Using a Barcode Scanner to Add Devices
        • Tips for Scanning Devices
        • Barcode Scanner Requirements
      • Automatically Loading Devices into the System
      • Labeling Devices
      • Monitoring Active Devices
      • Reporting on Devices
      • Managing Devices
        • Viewing Devices
          • Finding Devices
          • Sorting Devices
          • Filtering Devices by Site
          • Device Icons
        • Adding or Editing a Device
        • Device Information
        • Device Status
        • Deleting Devices
        • Bulk Device Assignment
        • Uploading Badge Logs
        • Adding, Editing, and Deleting Device Status Values
          • Add/Edit/Replace Device Status
          • Replace Device Status
        • Managing Shared Devices
    • Generating Reports
  • Speech Recognition
    • Troubleshooting Speech Recognition
      • About Speech Recognition
        • The Dynamic Grammar
        • Site Grammars
        • Spoken Name Count
        • Intelligent Command Backoff
        • Offer to Learn a Name
      • Using Departments to Improve Speech Recognition
      • Using Alternate Spoken Names
        • Guidelines for Alternate Spoken Names
        • Identifying Phrase Fields
      • Homonym Recognition
      • Side-Speech Tolerance
      • Buttons-Only Answering
      • Utterance Recordings
        • Recording Badge User Utterances
        • Recording Telephone System Utterances
      • Using Fixed-Length Numbers to Improve Recognition
      • Speech Recognition Tips for Badge Users
    • Providing a Custom Help Prompt
      • Required Format of Audio Prompt Files
  • Appendixes
    • Device Management Processes
      • System Device Manager
        • System Device Manager Responsibilities
        • System Device Manager Processes
          • Beginning to Manage Devices
          • Receiving New or RMA Replacement Devices into Inventory
            • About Warranty and Tracking Dates
          • Labeling a Device
          • Making a Device Active
          • Receiving a Device for Repair
          • Pending a Device for RMA
          • RMA a Device
          • Flagging a Device as Lost
          • Retiring a Device
          • Retiring a Device and Reusing the Label on a New Device
      • Group Device Manager
        • Group Device Manager Responsibilities
        • Group Device Manager Processes
          • Making a Device Active
          • Returning a Device to the System Device Manager
          • Making a Device Spare
          • Flagging a Device as Lost
          • Monitoring the Status of Devices
    • Entering Spoken Names
      • Rules for Entering Names
      • Names and Speech Recognition
      • Using Numeric Values in Names
        • Genie Number Pronunciations
        • Leading Zeros in Names
        • Using Ordinal Numbers in Names
      • Using Abbreviations in Names
      • Using Slang and Jargon in Names
      • Healthcare Acronyms and Abbreviations
    • Entering Phone Numbers
      • About Call Types
      • Phone Number Rules
      • Special Dialing Characters
      • Special Dialing Macros
      • PIN Template Macros
        • Example PIN Templates
      • How Vocera Builds a Dialing Sequence
    • Permissions Reference
      • System Administrator Permissions
      • Tiered Administrator Permissions
      • Call Permissions
      • Security Permissions
      • Special Permissions
    • Pop-Up Dialog Box Reference
      • Select Group
      • Select User or Group
      • Select User, Group, or Address Book Entry
      • Select Site
      • Select Location
      • Choose Subdepartments
    • Emergency Broadcast Groups
    • Configuring Code Lavender
      • Enabling Code Lavender
      • Initiating a Code Lavender Broadcast Call
      • Scheduling a Code Lavender Call
      • Code Lavender Voice Commands
    • CSV files, maximum size [1]
  • 100rel option tag [1]
  • a-law [1]
  • abbreviations [1] [2]
  • Access Codes page [1]
  • Access points
    • adding using the Walking Tour [1]
    • entering MAC addresses [1] [2]
    • relationship to locations [1]
  • Access Points page [1]
  • Access points, adding to locations [1]
  • acronyms, healthcare [1]
  • Active Directory authentication [1] [2]
    • Active Directory page [1]
    • adding or editing an Active Directory configuration [1]
    • certificates [1]
    • connecting and disconnecting [1]
    • deleting an Active Directory configuration [1]
    • enabling or disabling an Active Directory configuration [1]
    • global catalog [1]
    • monitoring [1]
    • refreshing the Active Directory page [1]
    • response timeouts [1]
    • supported versions [1]
    • testing a connection [1]
    • testing user login [1]
    • troubleshooting [1]
    • turning off [1]
  • Active Directory certificate, importing [1]
  • Add Access Code Exception dialog box [1]
  • Add DID Range Entry dialog box [1]
  • Add Shared Telephony Site dialog box [1]
  • Add/Edit Device dialog box [1]
  • Add/Edit Group dialog box [1] [2]
  • Add/Edit Location dialog box [1]
  • Add/Edit Toll Info Exception dialog box [1]
  • Add/Edit User dialog box [1]
  • adding a site [1]
  • Address Book report [1]
  • Address Book screen [1]
  • Administration Console
    • Address Book screen [1]
    • Badge Status Monitor page [1]
    • Defaults screen [1]
    • Departments screen [1]
    • description [1]
    • Device Status Monitor page [1]
    • Devices screen [1]
    • Documentation screen [1]
    • Email screen [1]
    • Group Status Monitor page [1]
    • Groups screen [1]
    • Locations screen [1]
    • Maintenance screen [1]
    • Reports screen [1]
    • Sites screen [1]
    • System screen [1]
    • Telephony screen [1]
    • Users screen [1]
  • Administrator Password [1] [2]
  • Alert Recipient Email Address [1]
  • Alert Tones [1]
  • Alternate Spoken Group Name [1]
  • Alternate Spoken Names [1]
  • Announce Caller's Name After Tone [1]
  • Announce Name of Called Group [1]
  • Apache/Tomcat Web server [1]
  • audio files
    • format [1]
  • Auto Answer For Incoming Calls [1] [2]
  • Auto Logout When Badge in Charger [1]
  • auto-answer [1]
  • automatic notifications [1]
  • Backup page [1]
  • backup, system-level [1]
  • Badge IP address [1]
  • Badge Notifications [1]
  • Badge operation
    • alert and warning tones [1]
    • automatic answering [1] [2]
    • automatic logout when charging [1]
    • default permissions [1]
    • genie greeting [1]
    • genie persona [1]
    • ring tone [1]
  • Badge Status Monitor [1]
  • Badge Status Monitor page [1]
  • Badges
    • bulk assignment [1]
    • deleting [1]
    • editing badge information [1]
    • modifying device status values [1]
  • barcode scanners [1]
    • requirements [1]
  • Basic Information page [1]
  • Battery function
    • auto logout while charging [1]
  • browser requirements [1]
    • security [1]
  • bulk assignment, badges [1]
  • Call Announcement [1]
  • Call Flow report [1]
  • call permissions [1]
  • call signaling address
    • remote [1]
  • Call Status [1]
  • call tracing [1]
  • call types [1]
  • caller information [1]
  • certificate, SSL [1]
  • certificates [1]
  • character set [1]
  • Choose Subdepartments dialog box [1]
  • Cluster Setup page
    • adding server [1]
    • changing failover sequence [1]
    • configuring clustering [1] [2]
    • editing server information [1]
    • failing over servers [1]
    • removing server [1]
    • restarting servers [1]
  • clusters
    • remote restore failures [1]
    • split brain [1]
  • code lavender
    • schedule a code lavender for <group name> [1]
  • collect calling [1] [2] [3]
  • companding algorithm [1]
  • Conference page [1]
  • configuring telephony properties [1]
  • console controls [1]
  • controls
    • console [1]
  • custom Help prompt [1]
  • database
    • emptying [1]
  • DDI [1]
  • Defaults
    • Genie Settings [1]
    • strategy for use [1]
  • Defaults screen [1]
  • delete a site [1]
  • delete devices [1]
  • delete users [1]
  • deleting
    • badges [1]
    • email messages [1]
    • locations [1]
    • temporary users [1]
    • text messages [1]
    • users [1]
  • department [1]
  • department group [1]
  • Department Groups
    • adding [1]
    • choosing subdepartments [1]
    • removing [1]
    • subdepartments [1]
  • Department page [1]
  • Departments screen [1]
  • Device Status Monitor page [1]
  • Devices
    • adding or editing [1]
    • bulk assignment [1]
    • deleting [1]
    • device management processes [1]
    • group device managers [1]
    • merging [1]
    • modifying device status values [1]
    • shared [1]
    • uploading Vocrea Badge logs [1]
    • viewing [1]
  • Devices screen [1]
  • DHCP [1]
  • dialing macro [1]
  • dialing sequence [1]
  • dialog boxes
    • pop-up [1]
  • DID [1]
  • DID Info page [1]
  • Direct Inward Dialing [1]
  • Disable Voice Message Notifications [1]
  • DND Reminder [1]
  • DNIS [1]
  • Do Not Disturb
    • monitoring usage [1]
    • suppressing alerts and warnings during [1] [2]
  • Documentation screen [1]
  • DTMF [1]
  • dual network interface cards (NICs) [1]
  • dynamic extensions [1]
  • edit a site [1]
  • Edit Access Code Table Entry dialog box [1]
  • Edit DID Range Entry dialog box [1]
  • Edit Shared Telephony Site dialog box [1]
  • Edit Toll Table Entry dialog box [1]
  • email
    • alerts [1]
    • configuring for incoming mail [1]
    • configuring for outgoing mail [1]
    • configuring host settings [1]
    • deleting messages automatically [1]
    • IMAP [1]
    • Mail Server Type [1]
    • POP [1]
    • sending to badges (illustration) [1]
  • Email screen [1]
  • email settings
    • configuring [1]
  • empty database [1]
  • Enable SMTP Authentication [1]
  • enabling [1]
  • encryption [1] [2]
  • exceptions
    • for access codes [1]
  • Export page [1]
  • Exporting data [1]
  • extensions
    • dynamic [1]
  • failover, PBX [1]
  • fixed-length numbers [1]
  • Forward page [1]
  • Forwarding options for groups
    • Forward to an Off-network Group Member [1]
    • Forward to Another Badge or Group [1]
    • Forward to Another Number [1]
    • Forward to Group Pager [1]
    • No Forwarding [1]
  • Forwarding options for users
    • Forward to Another Badge or Group [1]
    • Forward to Another Number [1]
    • Forward to Cell Phone [1]
    • Forward to Desk Phone [1]
    • Forward to Home Phone [1]
    • Forward to Pager [1]
    • No Forwarding [1]
  • frequently called [1]
  • frequently called department [1] [2] [3] [4]
  • frequently called users [1]
  • Full Name [1]
  • gain control [1]
  • Genie greeting [1]
  • Genie persona [1] [2]
  • global catalog [1]
  • Group Detail report [1]
  • group device managers [1] [2]
    • processes [1]
  • Group Nesting report [1]
  • Group Status Monitor page [1]
  • Groups
    • editing [1]
    • members [1] [2]
    • name limitations [1]
    • recording name prompts for [1]
    • saving [1]
    • speech recognition [1]
  • Groups screen [1]
  • Groups, general information [1]
  • Groups, nested [1]
  • Groups,adding [1]
  • healthcare acronyms [1]
  • Help prompt [1]
  • help_top_level.wav [1]
  • high availability [1]
  • Holding calls, monitoring [1]
  • Identifying Phrase [1]
  • import site data [1]
  • importcert.bat [1]
  • inbound telephony redundancy [1]
  • incoming email settings [1]
  • Info page [1]
  • Initial User password [1]
  • Internal call [1] [2]
  • Internet Explorer requirements [1]
    • security [1]
  • IP Address, badge [1]
  • IP address, changing [1]
  • jitter tolerance [1]
  • keep-alive mechanism [1]
  • LDAP [1]
  • load balancing [1]
  • locale [1]
  • location
    • deleting [1]
  • Location Description [1]
  • Location Name [1] [2]
  • Locations [1]
    • access point MAC addresses [1] [2]
    • adding [1]
    • configuration overview [1]
    • definition [1]
    • deleting [1]
    • mapping [1]
    • neighbors [1]
    • recording location names [1]
    • search limits [1]
  • Locations page [1]
  • Locations screen [1] [2]
  • log files [1]
  • Login Map Field [1]
  • Low Battery Alert [1]
  • MAC address
    • access point [1] [2]
  • macros
    • for PIN templates [1]
  • mail check interval [1]
  • Mail Host [1]
  • mail server host settings [1]
  • Maintenance screen [1]
  • Member Name-Plural [1]
  • Member Name-Singular [1]
  • Members of a group [1] [2]
  • Members page [1]
  • messages
    • deleting [1]
  • Microsoft Excel
    • importing text [1]
  • Miscellaneous page [1]
  • Missed Call Notification [1]
  • Missed Text Message Notification [1]
  • monitoring badge usage [1]
  • MsgDisableSkipMessageResponse property [1]
  • MsgEnunciateMode property [1]
  • MsgEnunciateModeSmartphone property [1]
  • mu-law [1]
  • multicast support [1]
  • multiple PBXs [1]
  • MySQL [1]
  • Names
    • recording group name prompts [1]
    • recording location names [1]
    • valid characters [1]
  • Neighbors
    • adding [1]
    • adding to a location [1]
    • definition [1]
  • nested groups [1]
  • network interface cards (NICs), dual [1]
  • Notifications [1]
  • Nuance speech recognition software
    • description [1]
  • On/Off Network Alert [1]
  • outgoing email settings [1]
  • Outside call [1] [2]
  • pagers [1]
    • configuring paging [1]
    • DID numbers [1]
    • progress indicator [1]
    • properties [1]
    • subscriber IDs [1]
  • Password
    • changing the Administrator Password [1]
  • passwords
    • Administrator [1]
    • default [1]
    • email [1]
  • PBX, failover [1]
  • PDF [1] [2]
  • permissions
    • Access Vocera Anywhere Using Caller ID [1]
    • Add/Edit/Delete Address Book Entries [1]
    • Add/Edit/Delete Reminders [1]
    • Add/Edit/Delete Reminders for Everyone [1]
    • Add/Edit/Delete Temporary Users [1]
    • Add/Edit/Delete Users [1]
    • Block and Accept Calls [1]
    • call [1]
    • Call Internal Numbers [1]
    • Call Toll Numbers [1]
    • Call Toll-Free Numbers [1]
    • Call Users at Other Sites [1]
    • Code Lavender [1]
    • Code Lavender for Everyone [1]
    • default [1]
    • definition [1]
    • Edit Users [1]
    • erase PIN [1]
    • Forward Calls to Badges [1]
    • Forward Calls to Internal Numbers [1]
    • Forward Calls to Toll Numbers [1]
    • Forward Calls to Toll-Free Numbers [1]
    • Have Toll Pager Number [1]
    • Have Toll-Free Pager Number [1]
    • Have VIP Status [1]
    • Initiate Broadcasts [1]
    • Initiate Broadcasts to Everyone [1]
    • Initiate Urgent Broadcasts [1]
    • Join Conference [1]
    • Locate Users or Group Members [1]
    • Login as Another User [1]
    • Perform System Administration [1]
    • Perform System Device Management [1]
    • Permission Browser [1]
    • PIN [1]
    • Place Urgent Calls [1]
    • Record Name Prompts for Another User [1]
    • record PIN [1]
    • Send Messages to Everyone [1]
    • special [1]
    • strategy for use [1]
    • system administrator [1]
    • tiered administrator [1]
    • View Users and Groups [1]
  • Permissions page [1]
  • phone access to the Genie [1]
  • pin authentication permissions [1]
  • PIN page [1]
  • PIN template [1]
  • PIN template macros [1]
  • PIN templates
    • examples [1]
  • PJSIPLogLevel property [1]
  • pop-up dialog boxes [1]
  • preferences [1]
  • prefixes, calling party number [1]
  • prompts
    • custom [1]
  • properties
    • telephony [1]
  • Recording names
    • group prompts [1]
    • locations [1]
  • redundancy [1] [2]
  • Refresh Interval [1]
  • remote restore failures [1]
  • report types [1]
  • reports [1]
  • Reports page [1]
  • Reports screen [1]
  • ring back options [1]
  • Round Robin scheduling [1]
  • RTPJitterMaxSize property [1]
  • RTPJitterPrefetch property [1]
  • RTPJitterUseFixed property [1]
  • scalability [1]
  • scanners [1]
    • postamble [1]
    • requirements [1]
  • Search for Device [1]
  • Search for Group [1]
  • Search for User [1]
  • Secure Sockets Layer (SSL) [1]
    • creating a new certificate [1]
    • enabling and disabling [1]
  • security, browser [1]
  • Select File dialog box [1]
  • Select Group dialog box [1]
  • Select Location dialog box [1]
  • Select Site dialog box [1]
  • Select Transfer Entities dialog box [1]
  • self registration [1]
  • Sequential scheduling [1]
  • Server - see Vocera Server [1]
  • Server page [1] [2] [3]
  • server.crt [1]
  • shared devices [1]
  • sharing a telephony server among sites [1] [2]
  • shutdown, server [1]
  • SIP provisional message reliability [1]
  • SIP trunks, multiple [1]
  • site
    • adding [1]
    • deleting [1]
    • editing [1]
  • site data
    • transferring [1]
  • Site report [1]
  • sites
    • importing data [1]
  • Sites screen [1]
  • SMTP host [1]
  • SMTP user name [1]
  • special dialing character [1]
  • special permissions [1]
  • speech ports [1]
  • Speech recognition
    • group names [1]
    • location names [1] [2]
    • user names [1]
  • speech recognition improvement [1]
  • speech recognition improvements [1]
  • split brain [1]
  • Spoken Location Name [1] [2]
  • spoken name count [1]
  • start code lavender for <group name> [1]
  • status, device [1]
  • subdepartments [1]
  • Support tools [1]
  • system administrator permissions [1]
  • system administrators [1]
    • default login [1]
    • default password [1]
  • system device managers [1]
    • processes [1]
  • system logs [1]
  • System screen [1]
  • system software [1]
  • system tray icon [1]
  • system-level backup [1]
  • TCP [1]
  • TelBroadcast property [1]
  • telephone numbers [1]
  • telephony PIN template [1]
  • telephony properties [1] [2] [3]
  • Telephony screen [1]
  • telephony server
    • high availability [1]
    • load balancing [1]
    • redundancy [1]
    • scalability [1]
    • sharing [1] [2]
  • TelExtensionLength property [1]
  • TelInsidePageSetUp property [1]
  • TelInsidePageSetUpForDialIn property [1]
  • TelInsidePageSetUpForDID property [1]
  • TelOutsidePageSetUp property [1]
  • TelOutsidePageSetUpForDialIn property [1]
  • TelOutsidePageSetUpForDID property [1]
  • TelPagerNumberLength property [1]
  • TelVMIDeviceTAC property [1]
  • TelVMIHangUpMacro property [1]
  • TelVMIRxGain property [1]
  • Temporary User Summary report [1]
  • temporary user, deleting [1]
  • Text Message Alert [1] [2]
  • Text Message Reminder [1]
  • Text message, deleting [1]
  • tiered administrator permissions [1]
  • tiered administrators [1]
    • default login [1]
    • default password [1]
  • timeout error [1]
  • TLS transport [1]
    • certificates [1]
    • negotiation [1]
  • Toll call [1]
  • Toll Info page [1]
  • Toll-free call [1]
  • transfer site data [1]
  • Transport Layer Security (TLS) [1]
  • Troubleshooting
    • Voice PIN [1]
  • trunk access codes [1]
  • UDP [1]
  • Update page [1]
  • Update SSL utility [1]
  • uploading Device logs [1]
  • uploading Vocera badge logs [1]
  • urgent broadcasts
    • TelBroadcast property [1]
  • User Console
    • description [1]
  • user ID
    • strategy for assigning [1]
  • user interface controls [1]
  • User Summary report [1]
  • Users
    • deleting [1]
    • editing a user profile [1]
    • speech recognition [1]
  • Users screen [1]
  • Users, telephone numbers [1]
  • utilities [1]
  • utterances [1]
  • VCGBaseAudioPortNo property [1]
  • VCGCallSignalingPort property [1]
  • VCGLogMaxFiles property [1]
  • VCGLogMaxLines property [1]
  • VCGLogOPTIONSPayload property [1]
  • VCGRTPBasePort property [1]
  • VGWConsoleLoggingLevel property [1]
  • VGWDTMFDuration property [1]
  • VGWDTMFInterDigitInterval property [1]
  • VGWDTMFVolume property [1]
  • VGWDTMFWaitToHangup property [1]
  • VGWFileLoggingLevel property [1]
  • VGWForceAutoAnswer property [1]
  • VGWForceAutoAnswerValue property [1]
  • VGWGlobalRxGain property [1]
  • VGWGlobalTxGain property [1]
  • VGWMaxDaysToKeepLogfiles property [1]
  • VGWMaxLinesPerLogfile property [1]
  • VGWNumLogFilesToKeep property [1]
  • VGWReadAutoAnswer property [1]
  • VGWSupportMulticast property [1]
  • VGWTraceCallsAffectsConsoleToo property [1]
  • VGWTraceCallsNumCallsToLog property [1]
  • VGWUseVRTPJitterBuffer property [1]
  • VGWUseVRTPJitterTolerance property [1] [2]
  • VGWVRTPJitterTolerance property [1]
  • Vocera Access Anywhere [1]
  • Vocera Access Anywhere Users report [1]
  • Vocera Client Gateway
    • companding algorithm [1]
    • configuration [1]
    • jitter tolerance [1]
    • logging [1]
    • ports [1]
  • Vocera Control Panel [1] [2]
  • Vocera launcher [1]
  • Vocera Mailbox [1]
  • Vocera Messaing Interface [1]
  • Vocera Server
    • description [1]
  • Vocera SIP Telephony Gateway
    • call tracing [1]
    • caller information [1]
    • calling party number prefixes [1]
    • companding algorithm [1]
    • configuration [1]
    • connecting to a different IP-PBX or gateway [1]
    • connection status [1]
    • DTMF [1]
    • dual network interface cards (NICs) [1]
    • jitter tolerance [1]
    • logging [1]
    • ports [1]
    • ring back options [1]
    • SIP provisional message reliability [1]
    • SIP transport, UDP, TCP, or TLS [1]
    • trunk access codes [1]
  • Vocera System Tray Icon [1]
  • Vocera Technical Support Tools [1]
  • Vocera Voice Server
    • changing IP address [1]
  • Voice Message Alert [1]
  • Voice Message Reminder [1]
  • volume [1]
  • VTGBaseAudioPortNo property [1]
  • VTGBufferRingBackData property [1]
  • VTGCallSignalingPort property [1]
  • VTGFromHeaderDisplayNameInINVITE property [1]
  • VTGFromURIUserPartInINVITE property [1]
  • VTGGainSIPToVocera property [1]
  • VTGGainVoceraToSIP property [1]
  • VTGHangupMacro property [1]
  • VTGLogMaxFiles property [1]
  • VTGLogMaxLines property [1]
  • VTGOPTIONSKeepAliveInterval property [1]
  • VTGOPTIONSKeepAliveToUser property [1]
  • VTGPagingAddPrimaryExtOnCONFIRMED property [1]
  • VTGPagingAddPrimaryExtOnSDPNegComplete property [1]
  • VTGPagingAddSecondaryAfterPrimaryExt property [1]
  • VTGPagingAddSecondaryOnCONFIRMED property [1]
  • VTGPagingAppendPoundToPageString property [1]
  • VTGPagingCommaDuration property [1]
  • VTGPagingSemicolonDuration property [1]
  • VTGPrefixCallerIDIncomingINVITE property [1]
  • VTGPrefixCallerIDIncomingINVITEMatch property [1]
  • VTGProvidedRingBackFilename property [1]
  • VTGProvideRingBack property [1]
  • VTGRemoteCallSignalingAddr property [1]
  • VTGRequire100Rel property [1]
  • VTGRingBackBufferSize property [1]
  • VTGRingBackStartAtBeginning property [1]
  • VTGRTPBasePort property [1]
  • VTGRTPInterfaceAddress property [1]
  • VTGSIPInterfaceAddress property [1]
  • VTGSipTransport property [1]
  • VTGTrunkAccessCode property [1]
  • VTGTry100Rel property [1]
  • VTGUseDialCallerInfoInINVITE property [1]
  • VTGUseOPTIONSForKeepAlive property [1]
  • VTGUseOPTIONSKeepAliveText property [1]
  • Walking Location Tour
    • procedure [1]