Configuring Telephony / Configuring Access Codes |
Use the Company Voicemail Access Code field on the Access Codes page to specify the sequence of characters you use to access the company’s voice mail system. Vocera passes this sequence of characters to the PBX when users forward badge calls to their voice mailboxes.
The specific values you need to enter in this field depend upon both your PBX and the way in which it is set up. You always need to enter the actual access code required by your PBX; however, you may also need to enter the %D macro to pass a user’s desk extension to the PBX, and possibly special dialing characters such as the * or # to indicate the end of the sequence.
Vocera interprets the data you enter in the Company Voicemail Access Code field in either of the following ways:
If you do not explicitly enter the %D macro, Vocera automatically appends the user’s desk extension to the end of the sequence you specify before passing it to the PBX.
If you explicitly enter the %D macro, Vocera does not append anything to the sequence before passing it to the PBX.
To set the voicemail access code:
For example, suppose you need to dial 5555 to get into the voicemail system from an internal phone at your site, and then you need to enter the desk phone number followed by an asterisk. In this situation, you specify the following value in the Company Voicemail Access Code field:
X 5555 , , %D *