Adding the Voicemail Access Code

Use the Company Voicemail Access Code field on the Access Codes page to specify the sequence of characters you use to access the company’s voice mail system. Vocera passes this sequence of characters to the PBX when users forward badge calls to their voice mailboxes.

The specific values you need to enter in this field depend upon both your PBX and the way in which it is set up. You always need to enter the actual access code required by your PBX; however, you may also need to enter the %D macro to pass a user’s desk extension to the PBX, and possibly special dialing characters such as the * or # to indicate the end of the sequence.

Vocera interprets the data you enter in the Company Voicemail Access Code field in either of the following ways:

To set the voicemail access code:

  1. Click Telephony in the navigation bar.
  2. Click the Access Codes tab to display the Access Codes page.
  3. Enter an X to tell Vocera to treat the following sequence of digits as an extension, without prepending either an access code or an area code to them.
  4. Enter the access code your voicemail system requires.
    This value is the sequence of digits that you dial to get into the voicemail system from an internal phone.
  5. If your voicemail system typically requires you to pause before dialing the desk extension, and you are connecting to an analog PBX, enter one or two commas ( , or ,, ) to make Vocera pause briefly.
  6. Do either of the following:
    • If your voicemail system requires only an access code and a desk extension to get into a voice mailbox, you do not need to enter anything else. Vocera automatically appends the voice mailbox desk extension when it submits the dialing sequence to the PBX.

    • Continue with the final step in this procedure.

  7. If your voicemail system requires you to enter characters in addition to the desk extension, enter the %D macro.
    Vocera substitutes the voice mailbox desk extension for %D when it submits the dialing sequence to the PBX.
  8. Enter any other special characters you need to dial after the desk extension to get into the voice mailbox.
    For example, some systems require you to enter an asterisk (*, also called a star) or a pound sign (#, also called a hash sign) after the desk extension.
  9. Click Save Changes.
    Vocera saves your voicemail access set up.

For example, suppose you need to dial 5555 to get into the voicemail system from an internal phone at your site, and then you need to enter the desk phone number followed by an asterisk. In this situation, you specify the following value in the Company Voicemail Access Code field:

X 5555 , , %D *