Troubleshooting Device Configuration |
If a test device does not display the "Logged out" message, you need to troubleshoot it.
The device may not be configured properly, or there may be a problem with some of the other hardware and software you are using.
When the device does not successfully connect to the Vocera Voice Server at the end of its configuration cycle, one or more of the following problems may have occurred:
The Vocera Voice Server is not running.
The device is not within range of an access point used by the Vocera Voice Server.
The device properties are not set correctly.
The screen of the device displays a message that helps you diagnose the problem:
Badge Message | Typical Problems and Solutions |
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Searching for access points |
The device cannot connect to an access point on the wireless LAN used by the Vocera Voice Server, possibly because:
For more information, refer to the B2000 Badge Properties Configuration, B3000 Badge Properties Configuration, B3000N Badge Properties Configuration, and V5000 Smartbadge Properties Configuration depending on the device configure. |
Requesting IP address |
The device is connected to an access point, but it cannot receive an IP address from a DHCP server, possibly because:
|
Searching for server |
The badge is connected to an access point and has received an IP address, but it cannot connect to the Vocera Voice Server, possibly because:
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For more information on troubleshooting a device, contact Customer Support.