Viewing Call Statistics for Frequently Called Departments

After you set up department groups and subdepartment groups, you may want to view calling statistics for a specific department.

You can see which departments that people within a selected department typically call, including their own department.

If you believe the current calling statistics for a site or a department group do not accurately reflect calling patterns, you can clear the data and begin collecting data all over again.

To view calling statistics for Frequently Called Departments:

Click Departments in the navigation bar to display the Departments page..
Click the Dept Call Frequency tab.
In the Select Site list, select a site or use the default Global site.
In the Select Department list, select a department group.

To clear calling statistics for Frequently Called Departments:

Click Departments in the navigation bar to display the Departments page..
Click the Dept Call Frequency tab.
In the Select Site list, select a site or use the default Global site.
In the Clear Calling History For box, click one of the following buttons:
- Selected Site – clears calling history for the selected site.
- Selected Department – clears calling history for the selected department.
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