Authenticating Users by Caller ID

If your telephony integration uses ISDN or SIP signaling protocol and Calling and Called Party Information is enabled on the PBX, you can use the Caller ID feature to automatically authenticate users when they call the Direct Access number from their desk phone or cell phone.

To authenticate users using Caller ID, make sure the user belongs to a group with the Access Vocera Anywhere Using Caller ID permission. For more information, see Special Permissions.

When a user calls the Direct Access number, here is how authentication works:

Note: Users can also access the Genie by calling the Guest Access number. When users call the Guest Access number, the Genie says, "Good morning. Say the full name of the person or group you want to reach or enter an extension." At that point, users can initiate a Genie session by pressing the star (*) key.