|Improving Speech Recognition for Frequently Called Users and Departments / Improve Speech Recognition with the Favor Frequently Called Feature for Users|
Enable the Favor Frequently Called feature for individual users to help improve speech recognition based on users called frequently by the users with the feature enabled.
By default, Favor Frequently Called option is disabled for users and departments. Enable this option from the System > Preferences page of the Administration Console.
Users with Enable Frequently Called User enabled will appear in a list shown in the list of users whose calls help to improve speech recognition for the frequently called members in the voice recognition result. Buddies are automatically added to the frequently called list and stored in the same database as other frequently called users.