Configuring Email Server Settings

Configure your email server settings on the Email>Host Info tab to identify your mail server so the Vocera Voice Server can communicate with it successfully.

You are identifying the mail server you use to communicate with the Vocera Voice Server. Settings defined on this page take precedence over any corresponding properties you might have set previously. Navigate to the Email > Host Info tab to designate the mail server.
Table 1. Mail Server Settings


Maximum Length


Mail Host


In the Mail Host field, enter the name of the mail server that receives and stores your email. Example:

The host that you specify in this field is used for incoming mail. By default, the Vocera Voice Server also uses it for outgoing mail unless you specify otherwise in the SMTP Host field. See Outgoing Mail Settings.

Note: If you select EWS as your mail server type, an Exchange Web Service URL must be configured and added it to the Mail Host field.

For example,

Be aware that the EWS URL values for your organization may differ from the provided example.

Mail Host Domain Name


In the Mail Host Domain Name field, specify the domain name used in email addresses at your site. Entering a value for this field ensures that anyone can reply to email sent from the badge.


Mail Server Type


Choose the Mail Server Type that matches the protocol supported by your email server. These include:
  • EWS (Microsoft Exchange Web Service)
  • IMAP (Internet Message Access Protocol)
  • POP3 (Post Office Protocol 3)
  • IMAPS (Internet Message Access Protocol Secure)
  • POP3S (Post Office Protocol 3 Secure)
If you select EWS as your mail server type, please be aware of the following:
  • For Staff Assignment customers: In the Vocera Server Administration Console, go to Email -> Mailbox and select the checkbox next to Enable SMTP Authentication. If this field is left blank and not selected, credentials are not provided to Staff Assignment which will not work as expected.

  • For Vocera Report Server customers: When EWS is selected for Vocera Voice Server, then you cannot load the mail server settings from the Vocera Voice Server to the Vocera Report Server.

    Go to Administration -> Mail Info and uncheck the box next to Download Mail Setup from Vocera Server .

    In this instance, your email should either be disabled or you must provide separate SMTP information.



Specify the port number for the type of mail server you are using. The port numbers displayed are defaults associated with the type of mail server you specify.
  • EWS port is 443
  • IMAP port is 143
  • POP3 port is 110
  • IMAPS (with TLS) port is 993
  • POP3S (with TLS) port is 995

Trust Server Certificate

Checkbox By default, the checkbox is off. Check the box to automatically use the certificate provided.
Save your changes before leaving the page.