|Managing Users / About Care Team Connect|
For an existing direct call user, disable the Direct Call feature using the Administration Console.
The Direct Call feature is disabled by default for a new Vocera user. If you have enabled an existing user with direct calling options, you can disable it using the Administration Console. When disabled, the patient cannot bypass the Genie interaction while placing a call using Vocera devices. And the incoming calls to the patient are not auto-answered.