The Address Book for the Global Site

If you have multiple sites and have enabled telephony for the Global site, you can use the Global address book to store contact information for people and places that users from all sites need to access.

Note: If you have not enabled telephony for the Global site, you cannot make calls to Global address book entries.

The address book associated with the Global site is equally accessible to all users, regardless of the physical site they are working at. That is, if an entry is in the global address book, users at any site can access it by name only—they do not have to specify the site name.

For example, suppose all the sites in your organization frequently place orders from a wholesaler outside the company. Because the wholesaler is not within the Vocera system, you should place its contact information in an address book; in addition, because users at any site may need to call the wholesaler, its information belongs in the address book for the Global site.

In this situation, any user can call the wholesaler by saying “Call Spangler Supplies”. If Spangler Supplies were associated with a site-specific address book such as San Jose, users outside San Jose would have to say, “Call Spangler Supplies in San Jose”.

See About the Global Site.