Troubleshooting the Initial Device Configuration

If a test device does not display the "Logged out" message, you need to troubleshoot it.

The device may not be configured properly, or there may be a problem with some of the other hardware and software you are using.

When the device does not successfully connect to the Vocera Voice Server at the end of its configuration cycle, one or more of the following problems may have occurred:

The screen of the device displays a message that helps you diagnose the problem:

Badge Message Typical Problems and Solutions

Searching for access points

The device cannot connect to an access point on the wireless LAN used by the Vocera Voice Server, possibly because:

  • The device is not within range of an access point.

    If you configured the test device in a remote area, ensure that you are within the wireless network range, then remove the battery from the device and insert it again.

  • The SSID setting of the device is incorrect.

  • The security settings of the device are incorrect.

For more information, refer to the B2000 Badge Properties Configuration, B3000 Badge Properties Configuration, B3000N Badge Properties Configuration, and V5000 Smartbadge Properties Configuration depending on the device configure.

Requesting IP address

The device is connected to an access point, but it cannot receive an IP address from a DHCP server, possibly because:

Searching for server

The badge is connected to an access point and has received an IP address, but it cannot connect to the Vocera Voice Server, possibly because:

  • The Vocera Voice Server is not running.

    Ensure that the Vocera Voice Server is running, then remove the battery from the device and insert it again.

  • The device subnet cannot reach the subnet of the Vocera Voice Server. This situation can occur if you have set up an isolated subnet for the device.

    Ensure that the switch and router settings allow the badge subnet access to the server subnet, then remove the battery from the device and insert it again.

  • The IP address of the Vocera Voice Server that you specified for the device is incorrect.

For more information on troubleshooting a device, contact Customer Support.