Working with Groups / Maintaining Group Information |
The Forwarding Options page of the Edit Group dialog box lets you maintain forwarding information for the group, including when to forward calls and the party to whom calls should be forwarded.
The Forwarding Options page appears when you click the Forward tab in the Edit Group dialog box (see Maintaining Group Information).
Use the following steps to maintain group forwarding:
To forward in this situation | Do this |
---|---|
Never forward |
Check No forwarding. |
Forward only when a group member is unavailable |
Select either of the following values to specify the party to whom you want calls forwarded:
Then check Unanswered in the Forward When section. |
Always forward, even if a group member is available |
Select either of the following values to specify the party to whom you want calls forwarded:
Then check All in the Forward When section. |
See Group Forwarding for more information about the forwarding situations.