Pending a Device for RMA

This topics describes the steps to follow in a scenario where a system device manager receives a malfunctioning device to diagnose and evaluate for in-house repair or RMA submission.

To make a device pending RMA:

  1. Follow your existing process to request authorization to return the device to your support provider.
  2. Complete steps 1 to 5 in Beginning to Manage Devices.
  3. Update fields in the Add/Edit Device dialog box:
    1. In the Status field, select "Pending RMA" from the drop-down list.
    2. In the Notes field, enter today’s date, notes indicating an RMA is requested, and your initials.
    3. Click Save.