Pending a Device for RMA
This topics describes the steps to follow in a scenario where a system device manager
receives a malfunctioning device to diagnose and evaluate for in-house repair or RMA
To make a device pending RMA:
Follow your existing process to request authorization to return the device to your
Complete steps 1 to 5 in Beginning to Manage Devices.
Update fields in the Add/Edit Device dialog box:
In the Status field, select "Pending RMA" from the
In the Notes field, enter today’s date, notes
indicating an RMA is requested, and your initials.