Returning a Device to the System Device Manager
This topics describes the steps to follow in a scenario where a group device manager
has a malfunctioning device to return to the system device manager for diagnosis, repair, or
To return a malfunctioning device to the system device manager:
Perform any initial checks on the equipment to see if the device can be repaired
on the unit.
Complete steps 1 to 5 in Beginning to Manage Devices.
Update fields in the Add/Edit Device dialog box:
In the Status field, select "Sent for Repair" from
the drop-down list.
In the Notes field, enter today’s date, a description
of the problem, and your initials.
Place the malfunctioning device into an RMA envelope and fill out the
information per your facility’s policy.
Follow your facility’s policy for ensuring the device is delivered to the
system device manager.