Returning a Device to the System Device Manager

This topics describes the steps to follow in a scenario where a group device manager has a malfunctioning device to return to the system device manager for diagnosis, repair, or replacement.

To return a malfunctioning device to the system device manager:

  1. Perform any initial checks on the equipment to see if the device can be repaired on the unit.
  2. Complete steps 1 to 5 in Beginning to Manage Devices.
  3. Update fields in the Add/Edit Device dialog box:
    1. In the Status field, select "Sent for Repair" from the drop-down list.
    2. In the Notes field, enter today’s date, a description of the problem, and your initials.
    3. Click Save.
    4. Place the malfunctioning device into an RMA envelope and fill out the information per your facility’s policy.
      Note: To order free RMA envelopes, visit Vocera’s Print On Demand site:
    5. Follow your facility’s policy for ensuring the device is delivered to the system device manager.