When the Direct Call feature is enabled, a patient who presses
the Call button on the Vocera device bypasses the Genie and places a direct call to
the predefined care team recipient. The Direct Call feature is
disabled by default.
From the Administration Console, you can enable the Direct Call feature for a new or
existing user (typically a patient) and select a Vocera User or Group or Address
Book Entry as a recipient (typically a care team member) for that call. A direct
call patient may not be interested in receiving alerts and reminders from the
device. On the User Console,
verify or edit the notifications set for a direct call user to disable alert tones
and reminders. See Notifications in the Vocera Voice Server User Console Guide.
You can use the user-template.csv file to add or update multiple
user profiles with direct call features. See The Users Template in the Vocera Voice Server Data-Loading Reference Guide.
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Navigate to the Phone tab in the
User > Add/Edit User dialog
box on the Administration Console.
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Select the Enable Direct Call checkbox in the
Direct Call section.
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Click Select in the Direct Call to Another Badge, Group, or
Address Book Entry field to add a direct call recipient.
Note: You can select only one direct call recipient.
The Select User, Group, or Address Book Entry
dialog box appears.
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Select a name and click Finish on the Select
User, Group, or Address Book Entry dialog box.
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Click Save to save changes, close the dialog box, and
return to Add, Edit, and Delete Users page.
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Perform the following on the User Console:
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Login in to the User Console with the User ID and
Password for the direct call user.
Alternatively, you can use the Vocera Administrator password with the
direct call user ID.
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Navigate to the Notifications tab under
Preferences on the User Console to disable alerts and reminders for the direct call user.
In the
Alert Tones section, clear the following
checkboxes:
- On/Off Network Alert
- Low Battery Alert
- Text Message Alert
- Voice Message Alert
In the
Reminders section, clear the following
checkboxes:
- Text Message Reminder
- Voice Message Reminder
- DND Reminder
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Click Save Changes.