Providing a Custom Help Prompt
The Vocera system provides a Help command to help users learn how to use their Vocera
The Help command does not result in a predefined response. Instead, you can record your
own Help prompt as a WAV file and place it in the correct folder on the Vocera Voice Server.
The Help prompt could be used to direct users to a Vocera super user, an administrator,
an internal Web site, or a local help desk for assistance.
To provide a custom Help prompt for your Vocera system:
Create a WAV file named help_top_level.wav.
Place the help_top_level.wav file in the following folder on
the active Vocera Voice Server:
Before putting a WAV file onto a production Vocera Voice Server, you should always test it
first on a staging server. If the Nuance service is unable to play a WAV file
because it was recorded incorrectly, the service throws an exception, which
causes the Vocera Voice Server to restart.
If you have a Vocera Voice Server cluster,
restart the standby nodes to force a remote
restore. This causes the custom Help prompt to be replicated on the standby nodes.
To test the help prompt, log into a Vocera badge and say the command, "Help."
The badge should play your custom WAV file.
If the help_top_level.wav file is missing from the
\vocera\data\prompts\custom folder, when a badge user says the
"Help" command the system uses the standard Help prompt: "No help is currently