Telephony in a Multi-Site Environment / About Shared Telephony |
When an incoming telephone call arrives at the hunt group Genie, the caller can respond to the Genie by saying a name or by using the keypad to enter an extension (DTMF tones). When the telephony server is not shared, Vocera searches the combined grammars of the called site and the Global site to match caller responses.
When the telephony server is shared, Vocera determines the set of grammars to search in either of the following ways:
If the caller entered DTMF tones, Vocera searches the combined databases of the Global site and every site that shares the telephony server.
If the caller provided a spoken response, Vocera searches the combined grammars of the Global site and any sites associated with the line that the call arrived on.