This topics describes the steps to follow in a scenario where a system device manager
receives a malfunctioning device to diagnose and evaluate for in-house repair or RMA
submission.
To make a device pending RMA:
-
Follow your existing process to request authorization to return the device to your
support provider.
-
Complete steps 1 to 5 in Beginning to Manage Devices.
-
Update fields in the Add/Edit Device dialog box:
-
In the Status field, select "Pending RMA" from the
drop-down list.
-
In the Notes field, enter today’s date, notes
indicating an RMA is requested, and your initials.
-
Click Save.