Speech Recognition Improvement for Frequently Called for Departments

The Favor Frequently Called feature for Departments collects several weeks of calling statistics to determine reliable calling patterns for departments.

The Favor Frequently Called feature for departments works best when all the users, who you want in the frequently called list, are assigned to the same department. However, users who are not assigned to a department (such as temporary visitors to a site), can use a special grammar file to aid in successful implementation.