Sending and Receiving Numeric Pages

If the Vocera Telephony Solution Software is installed on your system, you can use a voice command to send a numeric page. You can send and receive pages using names or directly to phone or pagers number.

Vocera sends the recipient's pager a call-back number that allows that person to return a call directly to your Vocera device.

Action Recommended Voice Commands Version

Send a page to a Vocera user, buddy, or address book entry

Page Tom Mailer.

Send a page to a Vocera group

Page Tech Support.

Vocera 4.1 GA or later

Send a page to an outside number

Page an outside number.

Send a page to an internal number Page number 3964.
Table 1. Sending a page
Action Recommended Voice Commands
Send a page to a person or group in the Vocera system

Page Tom Mailer.

Page Tech Support.

Send a page to an outside number Page an outside number.
Send a page to an internal number Page number 3964.

When you send someone a page, Vocera dials the pager number, pauses briefly, and then passes the pager the telephone number of the Vocera system as well as your extension. The pager displays the Vocera system number and the extension.

Note: By default, the extension is your Vocera extension, a virtual extension that the Vocera administrator assigns to you to enable the callback feature. You do not have to learn the Vocera extension; it is for internal purposes only. If you have not been assigned a Vocera extension, your desk extension is used instead.

The person who is paged returns the call by dialing the Vocera system number and then entering your extension at the system's Genie prompt. Vocera then automatically connects the return call directly to your Vocera device, not to your extension.

Vocera requires you to have separate permissions to call toll and toll-free phone numbers. You need one or both of these permissions to send a page to names in your buddy Favorites list. You do not need any special permissions to page a Vocera user or a person in the system address book.

You also need permission to have a pager number. If you have a pager number, use the following voice commands to specify whether you want Vocera users to be able to send you pages:

Action Recommended Voice Commands Alternative Forms
Allow Vocera users to send you numeric pages * Enable pages.  
Stop receiving numeric pages from Vocera users * Disable pages.  
Table 2. Enabling and disabling pages
Action Recommended Voice Commands
Allow Vocera users to send you numeric pages * Enable pages.
Stop receiving numeric pages from Vocera users * Disable pages.

In addition to using the voice commands to send pages, the Genie may ask if you want to send a page to someone who is unavailable. For example, when you call a user who is not on the system, and that person has a pager number, the Genie asks you if you want to send that person a page. If you say no, the Genie then asks if you want to leave a message.