Configuring Access Codes

The Access Codes page lets you specify your local area code and the access codes used by your PBX. An access code is a sequence of digits that the system must prepend to a telephone number in order to dial it. For example, many PBX systems require you to dial a 9 to get an outside line for a local call. In this situation, 9 is the local access code—it is the number that you prepend to a telephone number.

The access codes in use at your site are determined by they way your PBX is set up. When you configure Vocera, you need to identify these access codes so the telephony server can communicate properly with the PBX.

Your PBX may use many different access codes. For example, it may require different access codes to get an outside line for local calls, to get an outside line for toll calls, and to access your company's voicemail system.

Table 1. Access codes fields

Field

Description

Select Site

Use the Select Site field to choose a site to configure.

If you do not have multiple sites, choose the Global site.

Local Area Code

Enter the area code of the region in which the Vocera Voice Server is installed in the Local Area Code field.

Omit Area Code when Dialing Locally

If your PBX requires you to dial local calls without using the area code, check Omit Area Code when Dialing Locally.

By default, Vocera includes the area code in the dialing string, even when dialing a local number. Check this field if your PBX or locale requires you to omit the area code when dialing local calls.

Default Local Access Code

Use the Default Local Access Code field to specify the sequence of numbers you use to get an outside line. For example, a PBX might require you to dial a 0 or a 9 or an 8 to get an outside line.

By default, Vocera prepends this access code to any number within the local area code.

Default Long-Distance Access Code

Use the Default Long-Distance Access Code field to specify the sequence of numbers you enter before placing a long distance call. For example, a PBX system might require you to dial a 9 to get an outside line and then dial a 1 before a long-distance telephone number. In this situation, the Default Long-Distance Access Code is 91.

By default, Vocera prepends this access code to any number that includes an area code that is not the local area code.

Company Voicemail Access Code

Use the Company Voicemail Access Code field to specify the sequence of numbers you use to access the company’s voice mail system.

A typical entry includes X, then the sequence of digits that you dial to get into the voicemail system from an internal phone, and possibly special dialing characters such as the * or # to indicate the end of the sequence.

See Adding the Voicemail Access Code for details.

Access Code Exceptions

By default, numbers in the local area code use the Default Local Access Code and all others use the Default Long-Distance Access Code. Use the Access Code Exceptions table to specify exceptions to this policy, as described in Configuring Access Code Exceptions.

Use the following steps to configure Access Codes:

  1. Click Telephony in the navigation bar.
  2. Click the Access Codes tab to display the Access Codes page.
  3. Specify access codes and exceptions.

    The list on the Access Codes page displays the telephone numbers that are exceptions to the access code rule—that is, all numbers within the local area code require the Default Local Access Code, and all other numbers require the Default Long-Distance Access Code, unless they appear in the list of exceptions on the Access Codes page.

  4. Click Save Changes.