|Preparing for a New Installation / Preparing the Vocera SIP Telephony Gateway|
The Vocera SIP Telephony Gateway answers incoming calls and routes the calls to the Vocera Voice Server.
On the Vocera Voice Server, the Genie prompts the caller for the name of a user or group. The Vocera Voice Server then attempts to route the call to the appropriate badge:
If the badge user is available, the badge communicates with the telephone through the Vocera SIP Telephony Gateway, without going through the Vocera Voice Server.
If the badge user is not available, the Vocera Voice Server checks the forwarding option for the user or group and processes the call accordingly.
If a call cannot be forwarded, the Genie invites the caller to leave a message.