|Preparing for a New Installation / Preparing the Vocera SIP Telephony Gateway|
Learn the benefits associated with integrating Vocera Voice Server with your phone system.
The Vocera SIP Telephony Gateway software provides seamless calling between Vocera badges and telephones, expanding the reach of the Vocera system to people outside the wireless network. Both Vocera SIP Telephony Gateway support installation of multiple telephony servers for N + 1 redundancy, scalability, and load balancing. When you integrate the Vocera Voice Server with the corporate telephone system:
Telephone callers outside the Vocera system can place calls to users' badges.
The Vocera Genie answers calls and prompts the callers to speak the name of the person or group they want to reach. If no one answers, the caller can leave a message or try someone else.
Users can call telephones from their badges.
Voice commands let users call internal extensions, local phone numbers, and long-distance numbers. You control which groups of users have permissions to make each type of call in theAdministration Console.
Users can forward incoming badge calls to an extension, an outside telephone number, or a voicemail box.
Callers can reach badge users who are at home, traveling, or telecommuting. Voice commands let users specify where and when to forward calls. See the Vocera Badge User Guide for a description of voice commands for forwarding.
Unanswered calls to a group can be forwarded to a telephone.
The system administrator or a group manager can configure groups to make Vocera forward their calls to special numbers, such as the switchboard operator or the telephone number of an individual group member. For example, if all members of the “Tech Support” group are busy or off-network, Vocera can forward a call to the cell phone or contact number of the group member who is “on call.”
Users can place phone calls through their badges by speaking the names of people or places, instead of their phone numbers.
The address book lets you define the names and contact phone numbers for people and places who are not in the Vocera system. These names are then available to all users on the system. For example, outside assistance is immediately available to a badge user who says, “Call Poison Control”. Individual users can also set up personal outside buddies, and place phone calls to them by name.
Users can transfer calls from their badges to telephone extensions.
Users who receive calls on their badges can optionally transfer them to telephone extensions with a simple voice command. For example, if more privacy is required, users can transfer a call to a telephone extension in a more private location.
Users can send and receive pages.
Users can send pages to other badge users. Users with the proper permissions can use voice commands to control whether they want to receive pages at any time.
Vocera SIP Telephony Gateway provides the following additional benefits: