Groups provide a way for internal or external callers to communicate with badge users based on their roles within an organization.
For example, groups let you call someone who fits a specific role (“Call a sales person”), belongs to a certain department (“Call Accounts Receivable”), or has some other skill or authority that the caller requires (“Call a manager”).
Groups also provide a way to broadcast to specific set of users at the same time (“All cashiers to the front, please”) or to leave messages for many users at once (“Send a message to Nursing Assistants”).
Members of certain groups have management capabilities for other groups. For example, the members of the Charge Nurse group may manage the Code Blue group in a hospital, or members of the Head Cashier group may manage the Cashier group in a retail store.