Use the miscellaneous options control the behavior of the Play Messages commands and the call setup.

  1. Click Preferences in the navigation bar.
  2. Click the Miscellaneous tab to display the Miscellaneous page.
  3. Use the Messaging fields to control the behavior of the "Play messages" command. Check an option to enable it; uncheck an option to disable it.
    Choice Choice Description
    Play Messages Oldest First Plays messages in the order in which they are received. If you leave this option unchecked, messages will be played in reverse order (newest first).
    Note: Urgent messages will be played before non-urgent ones in any case.
    Play Voice Message Time and Date Genie states the time and date each voice message was sent during message play.
    Note: Even if you don’t choose this option, you can always hear the time a message was sent by pressing the Call button and saying "Time" during or just after the message is played.
    Play Text Message Time and Date Genie states the time and date each text message was sent.
    Play Voice Messages on Logout

    Plays unread voice mail messages after you issue the Logout command and before you are logged out. If you have unread voice messages, Genie announces the number of messages and asks if you want to play them before you log out. If you answer yes, Genie begins to read the messages. Unread voice mail messages are played just as when you say, Play voice messages. If a message was sent to a group, Genie announces the name of the group called.

    Cancel the message playback by pressing the DND button on the Badge.

    This is useful in case you have a response which needs to be communicated to another colleague or otherwise addressed before you leave your shift.

    Fast Call Setup Specifies whether you want to take advantage of fast call setup.
    • If you check Fast Call Setup, a call is connected as soon as the recipient accepts it.

    • If you do not check Fast Call Setup , the Genie always completes the call announcement to you before connecting the call. If the recipient has a long name, this can cause a brief delay before the call is connected.

    Announce Through Speaker Controls the way the badge plays call and message announcements when you are using a headset (or managed lanyard):
    • When checked, plays incoming call and message announcements through the badge speaker when a headset is plugged in. If you select this feature, only the announcement plays through the speaker; the actual call or message then plays through the headset.
    • When unchecked, plays both the announcement and the call or message through the headset.

    Using a Headset with your Badge -When a headset is plugged into the badge, all audio plays through the headset by default. Consequently, if you don’t wear your headset all the time, you may not hear an incoming announcement, and you may not know that someone is trying to contact you.

    If you select Announce Through Speaker, you can leave your headset plugged in, and simply put it on to communicate after you hear the announcement. If you turn on Announce Through Speaker and you are wearing your headset when a call comes in, you may not hear an announcement in a noisy environment (because it plays through the speaker); however, you will still hear the call or message through the headset.

    Note: When your headset is not plugged in, all calls, messages, and announcements play through the speaker, as usual, regardless of the Announce Through Speaker setting.
    Accept Calls Using Buttons Only Specifies whether you want to allow the use of voice commands to accept or reject calls. Enabling buttons-only answering is useful in certain high-noise environments.

    When checked,

    • You may accept or reject incoming calls only by pressing the Call or DND/Hold button.
    • The "Yes" and "No" voice commands to accept and reject incoming calls are disabled.
    • Uncheck Accept Calls Using Buttons Only to accept or reject a call with either voice commands or buttons.

    For example, background noise can cause poor speech recognition in some situations, resulting in the Genie repeatedly saying "I'm sorry, I didn't understand". In other situations, background noise can cause the Genie to prematurely accept or reject calls without user input.

  4. Click Save Changes.