Working with Phone Numbers

When a user issues a voice command to dial a telephone number, or when Vocera forwards a badge call to a telephone or to voicemail, the Vocera Voice Server sends a sequence of digits to the Telephony server. In addition to the phone number itself, the sequence can contain access codes needed to obtain an outside line, to authorize a long distance call, or to access company voicemail.

You can enter phone numbers, extensions, and access codes in various places in the Administration Console. For example, when you add a user to the Vocera system, you can specify the user's desk extension, cell phone number, pager number, and home phone number. Users can also enter or update this information in the User Console.

A field that requires a phone number, an extension, or an access code may contain any of the following characters:

Vocera ignores any other character that you enter in these fields. For example, you can enter (408) 790-4100, to make a number more readable, instead of 4087904100. Vocera ignores the extra spaces, dashes, and parentheses when the number is actually dialed.