Configuring Telephony |
When you configure two or more sites to share a telephony server, enable telephony for one site only. The site for which telephony is enabled is considered the principal site. Sites that use the shared telephony server of a principal site are called secondary sites.
Do not enable telephony for secondary sites that use the telephony server of a principal site. Instead, use the Telephony > Sharing page of the Administration Console to configure the principal site to share the telephony server with the other sites.
On the Sharing page of a principal site's Telephony screen, click the Add button to display the Add Shared Telephony Info dialog box. Specify the name of the site that is sharing the principal's telephony server, then do one of the following:
If the sites have the same hunt group numbers:
Leave the Guest Access Number, Direct Access Number, and Reserve Range of Lines fields blank.
This configuration specifies that Vocera will search the combined grammars of the principal and sharing site when incoming callers respond to the hunt group Genie.
If the sites have different hunt group numbers:
If using Vocera SIP Telephony Gateway for telephony integration, enter values in the Guest Access Number and Direct Access Number fields. Leave the Reserve Range of Lines fields blank.
This configuration specifies that Vocera will search only the grammars for a site as specified by the hunt group numbers or line numbers when incoming callers respond to the hunt group Genie.
The Sharing page of the Telephony screen lets you configure the information necessary to allow multiple sites to share a telephony server.
Field |
Description |
---|---|
Select Site |
Use the Select Site field to specify the name of the principal site. When you configure two or more sites to share a telephony server, the site for which telephony is enabled is considered a “principal site.” |
Other Sites Sharing This Telephony Server |
Displays each site that is using the shared telephony server of the principal site. |