Troubleshooting the Badge Property Settings
Troubleshooting the badge property settings is an iterative process. If you did not successfully configure a Device the first time, you can reset the factory defaults and configure the Device again. You can repeat this process as many times as necessary.
Using the Device Configuration Menu
Device configuration menu lets you access a set of diagnostic and configuration tools that are built into the badge. These tools are powerful—they are intended only for use when troubleshooting device configuration.
Device Data Overview
The Vocera Badge Log Collector service and the Sendlogs utility allow you to collect all debug information from a V5000 Smartbadge, B3000n and B3000 Badge and upload it directly to the Vocera Voice Server computer as a single file.
Running the Quick Test
If you suspect that a V5000 Smartbadge or B3000n or B3000 badge is not working properly, you can run the Quick Test utility to diagnose possible problems. Vocera recommends that you run the Quick Test before contacting Vocera Technical Support to report a problem with the badge.
Repairing the Badge File System
The B3000n and B3000 Badge is designed to automatically recover from problems that may occur with its file system. Despite this safeguard, in very rare circumstances one or more files on a Badge may become corrupted. When this happens, your Badge may continuously reboot, or a Badge program may not start.
Restoring Device Factory Default Settings
When you use the Badge Configuration Utility, you download property values that specify how a device connects to your network and the way it behaves when it is connected. If one or more of these values are incorrect, you can restore all the factory default settings and configure the device again. After you restore factory default settings on the device, it automatically connects to the machine running the Badge Configuration Utility when it powers up.
