Device Data Overview

The Vocera Badge Log Collector service and the Sendlogs utility allow you to collect all debug information from a V5000 Smartbadge, B3000n and B3000 Badge and upload it directly to the Vocera Voice Server computer as a single file.

While the Vocera Badge Log Collector service is running on the Vocera Voice Server, you can use it as an unattended log collection service to collect debug information from multiple Badges. If you are working with Vocera Technical Support to troubleshoot problems you are having with a Smartbadge or a Badge, you can send the file containing debug information to Vocera.
Note: If you are not able to send badge logs to the Vocera Voice Server, you can send it to the Badge Configuration Utility machine and contact Vocera Technical Support for assistance.

When a device connects to the host using the Sendlogs utility, the following files are uploaded to the host computer. These files are helpful when troubleshooting problems with a device.

Note: The Sendlogs utility uses a unicast connection to the host computer, so it allows you to upload badge information on a wireless network that blocks broadcast traffic.