Voice PIN Commands

The following voice PIN commands are available when voice PIN and corresponding permissions are enabled.

Use the following commands to record a voice PIN to secure your voice messages. After you record your voice PIN, Genie prompts you to say your voice PIN to play your voice messages. If you have" Require authentication to login" permissions enabled, then Genie will prompt you to say a voice PIN to login.
Table 1. Voice PIN Commands
Commands Usage

Record a Voice PIN

Prompts the user to record a voice PIN. You must record a voice PIN with 5 single digits.
Note: Your voice PIN proves your identity, similar to your email password or the ATM card PIN that you don't want to share with unauthorized users. As a security best practice, Vocera recommends that you record your voice PIN in an area where unauthorized users can not hear you.
To record a voice PIN:
  1. Press the Call button, wait for the Genie to answer, and then say, “Record a voice PIN"

    Genie response with , "I think you said to record your voice PIN, is this correct ?

  2. Say "yes" to record your PIN.

    Genie confirms to have accepted your command to record a voice PIN and informs you that the voice PIN should contain 5 digits and asks you to say the digits.

  3. Say the digits for your voice PIN.

    Genie repeats the digits you recited for your PIN and prompts you to confirm the digits.

  4. Say "yes" to confirm and save your voice PIN.
Note: If users have already recorded a voice PIN, they cannot re-record a new voice PIN unless they also have the Erase a Voice PIN permission.

Erase a Voice PIN

Allows the user to erase a voice PIN. You cannot remove a voice PIN for another user unless you have permissions do so.

To erase a voice PIN:
  1. Press the Call button, wait for the Genie to answer, and then say, "Erase my voice PIN"

    Genie response with , "Are you sure you want to erase your voice PIN ?"

  2. Say "yes" to proceed with the command.

    Genie prompts you to say your voice PIN that you want to earse.

  3. Say the digits for your voice PIN.

    Genie confirms by saying, "Okay, I have erased your voice PIN.

Erase a Voice PIN for another user

Allows you to erase a voice PIN for another user. You must have permissions to erase the voice PIN for another user.

  1. Press the Call button, wait for the Genie to answer, and then say, "Erase the voice PIN for john smith".

    Genie response with , "Are you sure you want to erase the voice PIN for john smith ?"

  2. Say "Yes" to proceed with the command.

    Genie prompts you to say your own voice PIN.

  3. Say the digits for your voice PIN.

    Genie confirms by saying, "Okay, I have erased the voice PIN for john smith"