Authenticating Users by Password

Learn how to access a user via the Genie using a password.

When users call the Guest Access number, the Genie says, "Good morning. Say the full name of the person or group you want to reach or enter an extension.". At that point, users can initiate a Genie session by pressing the star (*) key. They are then prompted to say their first and last name, and then to enter their phone access password followed by the pound (#) sign.